Associate Account Manager

About the role

Become a vital part of Vetcove, where you will contribute to the evolution of veterinary software and enhance pet healthcare services. Our innovative platforms encompass a premier procurement marketplace, a e-commerce solution for home deliveries, and an advanced practice management system. With over 25,000 veterinary hospitals across the United States relying on Vetcove, you will play a crucial role in supporting veterinarians who care for millions of pets each year.

Key facts

What you'll do

• Act as the main point of contact for clients, managing daily interactions and overseeing account activities.
• Support Senior Partner Account Managers in handling routine client tasks and responsibilities.
• Coordinate campaign schedules, ensuring that all project requirements are met on time.
• Generate and evaluate performance reports for campaigns, providing insights and suggestions for optimization.
• Work closely with data scientists and fellow account managers to showcase client value during business reviews and strategic discussions.
• Facilitate the onboarding process for new clients, guiding them on best practices and identifying opportunities for enhancement.
• Build and maintain strong client relationships, ensuring they recognize Vetcove's value and its alignment with their long-term strategies.
• Assist in the development of tailored solutions that meet client needs and drive satisfaction.
• Participate in regular training sessions to stay updated on Vetcove's offerings and industry trends.
• Engage in proactive outreach to clients, ensuring consistent communication and support.
• Collaborate with cross-functional teams to address client feedback and improve service delivery.
• Contribute to the overall growth of the Account Management team by sharing insights and best practices.

Requirements

• At least 1 year of experience in an account management role or a related field.
• Exceptional verbal and written communication skills, with the ability to present ideas clearly and effectively.
• Strong organizational skills, with a proven ability to manage time and processes efficiently.
• Solid analytical skills, capable of interpreting data and deriving actionable insights.
• Experience in creating reports for clients that include practical recommendations and insights.
• Proficiency in developing and delivering data analyses and business reviews for partners.
• Ability to document and convey client requirements to internal teams, including Finance, C-Suite, and Engineering.
• Familiarity with Microsoft Office Suite, especially PowerPoint and Excel.
• A genuine interest in fostering client relationships, with a willingness to travel for client-related events.
• A proactive attitude toward learning and contributing to a dynamic, fast-paced startup environment.

Nice to have

• Familiarity with Tableau or other data visualization tools, enhancing your ability to present data effectively.
• Previous experience in the veterinary industry or a related field, providing insights into client needs.
• Knowledge of CRM software and account management systems, aiding in efficient client tracking and communication.

Skills & tools

• Proficient in Microsoft Office Suite (PowerPoint, Excel) for presentations and data analysis.
• Experience with Tableau or similar data visualization tools to enhance reporting capabilities.

Practical notes

• This position is fully remote within the United States, allowing for flexibility in your work environment.
• Comprehensive medical, dental, and vision insurance is provided to support your health and well-being.
• Automatic contributions to a 401k retirement plan to help you save for the future.
• An employee referral program that rewards you for bringing in talent to the organization.
• A home office setup will be provided to ensure you have the necessary tools to succeed.
• Bi-annual company retreats to foster team bonding and collaboration.
• An open vacation policy that allows you to take time off as needed.
• Equity options available, giving you a stake in the company's success.
• Monthly team events to promote a positive and engaging work culture.
• Please note that Vetcove does not offer work visa sponsorship at this time.
• The application deadline for this position is September 1st, 2026.
• Employment is contingent upon the successful completion of a background check.