Senior Client Solutions Manager, Brands & Agencies

About the role

The role connects clients, operations, and sales to ensure smooth campaign execution. It turns client objectives into actionable media strategies while protecting satisfaction and growth. You will own the end-to-end client relationship for key brands and agencies, acting as the primary point of contact for strategic media initiatives. The position requires you to translate high-level business goals into precise media plans that drive measurable outcomes. You will safeguard client satisfaction by proactively managing expectations and resolving issues before they escalate. Success in this role depends on your ability to build trust and maintain long-term partnerships across teams. You will ensure that historical campaign knowledge is preserved and applied to future initiatives to reinforce continuity. Your work will directly influence revenue growth by identifying and pursuing upsell opportunities in collaboration with sales.

Key facts

What you'll do

Partners in Campaign Management and Ad Operations refine media plans to meet client objectives with precision and clarity. You will analyze performance data and translate insights into recommendations that improve campaign effectiveness. Revenue growth aligns with Sales through coordinated identification of upsell opportunities and strategic account expansion. Teams work together to increase account value while maintaining strategic alignment with client goals. Stakeholders receive concise, structured information that supports timely decisions and clear expectations. Relationship strength with clients, operations, and sales teams is maintained through consistent, reliable information sharing. Partnerships preserve historical awareness of client campaigns to reinforce long-term trust and informed decision-making. You will manage multiple workflows simultaneously, ensuring that each client receives dedicated attention and high-quality output. All communication follows professional standards, using structured formats that make information easy to review and act upon.

Requirements

Experience includes 4+ years in digital media, ad tech, or programmatic advertising, with a proven track record in client-facing roles. Candidates show proven work with demand-side platforms such as The Trade Desk, Xandr, and Meta in live campaign environments. Technical skills cover Excel, PowerPoint, and Google Suite, with SQL knowledge viewed as an advantage for deeper analysis. CRM tools like Salesforce manage client accounts and support organized follow-up and relationship tracking. Organizational abilities handle multiple accounts and deadlines while attention to detail prevents errors and ensures accuracy. Communication delivers clear written and verbal updates that explain performance, strategy, and next steps in plain language. Collaboration coordinates smoothly with Campaign Managers, Ad Operations, and Sales teams to align on priorities and execution. Curiosity fuels ongoing learning about advertising technology and client outcomes, encouraging proactive problem-solving. You must hold a Bachelor's degree or equivalent professional experience in a relevant field. This role requires consistent professionalism, reliability, and commitment to team standards.

Practical notes

Hybrid work in New York requires three office days per week for local employees. Commuters within a 90-minute radius follow the same in-office schedule. All employer communication uses @jungroup.com or @verve.com email addresses. Typical interview steps

Hiring processes usually combine a screening conversation with one or more interview rounds. Candidates can expect questions about their experience, a scenario or case, and a chance to ask their own questions. Preparation and specific examples from past work carry the most weight. Whatever the role, preparation is visible. Reviewing the company's product, the job description, and your own past work before the conversation is the strongest step.

Good to know

Digital media professionals connect audience moments across screens using data and technology. Demand-side platforms and on-site search intent datasets power audience insights and inventory activation. Ad tech roles blend analytical thinking with relationship management to improve campaign performance.

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.

Career growth

Careers in this field grow through a mix of experience, responsibility, and demonstrated results. Early years build skills; later years build ownership. Many professionals switch focus areas or companies to keep growing. Growth in any career comes from scope, results, and reputation. Take on work that is slightly uncomfortable, and make sure others can see the outcomes.