Workplace Experience Manager

About the role

This role manages workplace operations, front desk services, and events to support a hybrid office environment. The position coordinates facilities, people, and administrative systems that enable daily office activities and team experiences. Success here supports a culture that values inclusivity, safety, and service across a globally distributed technology company.

Most organizations organize this kind of work into small teams with a clear owner for each project. People are expected to set priorities, share progress, and ask for help early. Written communication matters because decisions are often recorded and revisited. Successful professionals in any field share a few habits: they take notes, keep commitments, and communicate in writing. Teams value people who make their work easy to review and build on.

Key facts

What you'll do

Office supplies and pantry conditions are maintained through orders and vendor relationships so that workspaces remain stocked and functional.

Work orders and maintenance requests for HVAC, coffee and water systems, and building repairs are submitted and tracked to sustain a reliable office environment.

Cleaning schedules are coordinated and adjusted with cleaning crews to uphold consistent office standards.

Communication with landlords, building management, contractors, and service providers is managed to resolve issues and align on expectations.

Health and safety policies are updated and followed to ensure compliance and a secure workplace for all colleagues.

Guests and colleagues are greeted at the front desk, and visitor access and room bookings are managed to support smooth daily operations.

Incoming mail, courier deliveries, and packages are sorted and distributed to ensure timely handling of correspondence.

Employee onboarding and offboarding processes are supported in collaboration with IT and HR teams to streamline transitions.

Travel management and coordination are assisted for colleagues to help them manage schedules and logistics.

Office invoices are processed and budgets are managed to control expenses and maintain financial accuracy.

Office procedures and administrative systems are implemented and maintained to improve efficiency and consistency.

Requirements

Must be able to work in the office five days per week during business hours.

Experience in office management, front office operations, or a similar administrative role is required.

Interpersonal and communication skills are strong and comfortable when interacting with employees at all levels, vendors, and visitors.

Capacity to work under pressure and solve problems quickly and independently is demonstrated.

Attention to detail is high while still maintaining awareness of the broader organizational context.

A proactive, self-directed mindset with ownership and follow-through is evident in day-to-day work.

Collaboration as a team player with a professional and welcoming demeanor is practiced consistently.

A genuine passion for people and workplace culture is shown through ideas and enthusiasm for improving the office experience.

Experience in project management, travel coordination, or event management is a plus.

Nice to have

None stated.

Skills & tools

None stated.

Practical notes

Greater New York-area employees follow a hybrid remote policy that requires three in-office days per week for those within a 90-minute commute.

The role operates within a high-growth ad technology company that emphasizes privacy-focused advertising solutions.

Typical interview steps

Interviews in this field typically test judgment, communication, and fit as much as technical skill. Be ready to describe a challenge you faced, what you did, and what you learned. Most companies value honest answers over polished ones. Whatever the role, preparation is visible. Reviewing the company's product, the job description, and your own past work before the conversation is the strongest step.

Good to know

Workplace culture emphasizes care, fun, detail orientation, and curiosity.