Product Expert - Veeva CRM

About the role

You will serve as the authoritative voice for customers within the Product organization, directly shaping the strategic direction of Veeva CRM. This role owns the synthesis of customer feedback, market trends, and competitive insights to define and prioritize product capabilities. You will act as a critical bridge between the customer community and the product development teams, ensuring that roadmap decisions are grounded in real-world usage and unmet needs. A core part of your ownership involves championing the value of innovation, ensuring that new features and enhancements deliver tangible outcomes for life sciences customers. You will lead collaborative initiatives that translate complex product functionality into clear narratives for both internal stakeholders and external audiences. This position requires a proactive mindset, where you identify opportunities for product differentiation and advocate for solutions that accelerate customer success. You will represent Veeva CRM in key forums, providing strategic input that aligns product evolution with the evolving demands of the life sciences industry. This is not a quality assurance function; your focus is on product strategy, market representation, and influencing future capabilities rather than testing existing deliverables.

Key facts

What you'll do

Lead the collection and analysis of customer feedback, translating qualitative insights into actionable product requirements and strategic recommendations for the Veeva CRM roadmap.

Champion the customer perspective in cross-functional product discussions, ensuring that use cases, pain points, and desired outcomes are central to prioritization decisions.

Develop and maintain deep expertise in Veeva CRM functionality, articulating the product's capabilities and limitations to both technical and non-technical audiences.

Create compelling narratives and evidence-based arguments that demonstrate the business value and user impact of proposed product enhancements.

Act as a liaison between the product team and key customer stakeholders, gathering input, managing expectations, and communicating product vision and timelines.

Participate in customer advisory boards, strategic meetings, and industry events to gather firsthand feedback and build strong relationships with influential users.

Produce high-quality content for internal and external audiences, such as product briefs, success stories, and enablement materials that highlight best practices.

Monitor the competitive landscape and emerging trends in life sciences technology, identifying opportunities to differentiate Veeva CRM in the market.

Collaborate with sales, customer success, and marketing teams to equip them with the knowledge and tools needed to effectively advocate for the product.

Drive the definition of success metrics for product initiatives, using data and customer feedback to measure adoption and value realization.

Contribute to the development of thought leadership within the company, representing Veeva CRM in online communities, conferences, and public forums.

Support the creation of customer-facing resources, including documentation, training materials, and reference architectures that empower users to maximize their outcomes.

Act as an internal evangelist for the product, fostering alignment and enthusiasm across departments by sharing customer wins and insights.

Identify gaps in the current product offering and propose innovative solutions that address unmet needs and create a stronger competitive position.

Requirements

You must be authorized to work in the United States of America without sponsorship now or at any time during the validity of this position.

You must reside in Massachusetts

Boston at the time of application.

You must have at least 5 years of experience in a product management, product marketing, or customer success role within the enterprise software or life sciences industry.

You must have a proven track record of influencing product direction and delivering customer-centric solutions in a SaaS environment.

You must possess excellent written and verbal communication skills, capable of articulating complex product concepts to diverse audiences.

You must demonstrate strong analytical and problem-solving abilities, with experience translating data and customer feedback into strategic recommendations.

You must have a history of collaborating effectively with cross-functional teams, including engineering, sales, marketing, and customer success.

You must be comfortable engaging directly with customers to understand their challenges and advocate for their needs within the product organization.

You must be comfortable working in a fast-paced, dynamic environment where priorities can shift based on market and customer demands.

You must be able to synthesize feedback from multiple sources and distill it into clear, actionable product requirements.

You must have a deep understanding of the life sciences industry and the regulatory, scientific, and operational challenges customers face.

You must be passionate about leveraging technology to improve the efficiency and effectiveness of life sciences organizations.

You must be a self-starter who takes initiative in identifying opportunities and driving projects forward with minimal supervision.

You must be committed to upholding the highest standards of integrity and ethical conduct in all interactions with customers and colleagues.

Nice to have

Experience with life sciences regulatory environments, such as FDA or EMA compliance, is preferred.

Familiarity with clinical trial operations, commercial functions, or medical affairs workflows within life sciences is a plus.

Prior experience contributing to a public benefit corporation's strategic decisions or mission-driven initiatives is advantageous.

Knowledge of industry-specific data standards and interoperability challenges in life sciences is desirable.

Experience with CRM platforms or enterprise software ecosystems commonly used in regulated industries is preferred.

Practical notes

This role operates under full-time employment guidelines.

Candidates must be willing to travel occasionally for customer meetings, industry conferences, and internal training sessions.

This position requires authorization to work in the United States and adherence to the stated location requirement.

All employment is subject to Veeva's standard terms and policies as an equal opportunity employer.