Atlassian Lead Consultant

About the role

This role focuses on leading large scale change initiatives for clients across a range of different industries, where the complexity of organizational structures requires clear strategic direction and decisive action. The hire owns the complete journey of engagement, from initial discovery through steady implementation and rollout, ensuring alignment between business goals and operational realities in every phase. Success in this position means shaping service structures and defining automation paths that fundamentally reshape how work operates across the organization on a day to day basis. The individual will align teams around shared objectives while enhancing flow and throughput, enabling business, IT, and product teams to design connected, efficient, and human centered ways of working that deliver measurable outcomes. This position operates beyond traditional IT functions, supporting the modern workforce by helping customers reimagine service delivery and navigate evolving challenges in a constantly changing environment. The role requires a deep partnership with delivery leads to integrate solutions into existing operating models effectively, creating durable change that supports long term business objectives. You will act as a trusted advisor, challenging assumptions and guiding clients through complex transformations while maintaining a sharp focus on value creation and sustainable practices.

Key facts

What you'll do

• Review deployment results and adjust plans based on observed performance and feedback to ensure continuous refinement of solutions and ongoing optimization of service delivery.
• Facilitate workshops that bring business and technical people into shared understanding, bridging gaps between stakeholders and teams to foster collaboration and remove communication barriers.
• Design future state service models and build practical tools in collaboration with business stakeholders to address specific operational needs and improve overall efficiency.
• Coordinate sprint planning and backlog refinement to ensure delivery remains tightly aligned with customer needs and expectations while maintaining a realistic and achievable pace of work.
• Map current workflows across teams and clarify handoffs before transformation activities begin to establish a clear baseline for change and reduce ambiguity during execution.
• Automate repetitive requests and configure platforms to support consistent team practices, reducing manual effort and increasing reliability through standardized approaches.
• Track metrics and refine processes over time, supporting continuous improvement that delivers lasting value and adapts to evolving needs and emerging business priorities.
• Integrate solutions into existing operating models through partnership with delivery leads, ensuring seamless adoption and long term sustainability of the changes implemented.
• Analyze service performance data to identify trends, root causes of issues, and opportunities for improvement, translating insights into practical recommendations for stakeholders.
• Guide the selection and configuration of Atlassian tools to ensure they support desired future state processes and deliver maximum value to the organization.
• Collaborate with cross functional teams to define service level expectations, operational standards, and governance models that support scalable delivery.
• Support the development of playbooks and standard operating procedures that embed new ways of working and make it easier to maintain improvements over time.
• Champion agile and DevOps practices within client environments, helping teams adopt behaviors and rituals that enhance transparency, inspection, and adaptation.
• Act as a subject matter expert on service management and platform configuration, providing thought leadership both within the team and with clients.
• Mentor junior consultants on best practices, tool usage, and delivery techniques to elevate the overall capability of the engagement team.

Requirements

• Possess three years of experience using Atlassian tools in consulting engagements, demonstrating a proven track record in this domain and a solid understanding of real world application.
• Maintain deep knowledge of Jira Service Management and Jira Platform, applying this expertise to solve complex operational challenges and optimize service delivery.
• Show an understanding of how to connect service design with engineering workflows in realistic settings, ensuring practical and implementable solutions that respect technical constraints.
• Have experience working with enterprise clients and complex organizational structures, navigating multifaceted environments with confidence and sensitivity to cultural dynamics.
• Communicate clearly with both technical and non technical audiences every day, ensuring messages are understood across diverse stakeholders and that key decisions are well informed.
• Translate complex concepts into actionable steps, enabling stakeholders to engage effectively and drive decisions forward without unnecessary friction or confusion.
• Adhere to the standards and expectations outlined in the role, committing to the location, remote policy, pay, and start date as confirmed during the hiring process to ensure a smooth and predictable engagement.
• Demonstrate strong problem solving skills, using structured approaches to analyze situations, evaluate options, and recommend sound courses of action that balance competing priorities.
• Exhibit professionalism and reliability in all interactions, showing respect for stakeholders and a commitment to delivering high quality results even under tight constraints or demanding timelines.

Nice to have

Experience with enterprise service management practices and related frameworks provides significant advantage in optimizing service delivery, particularly where complex processes and multiple stakeholders are involved. Familiarity with value stream mapping and delivery metrics in operational contexts is also beneficial, helping to identify bottlenecks and optimize workflows effectively so that improvement efforts are focused where they will have the greatest impact.

Practical notes

This is a remote position based in the United Kingdom with a full time permanent engagement. The compensation range is fixed between 70000 GBP and 90000 GBP, and candidates must be available to start at the date confirmed during the hiring process. No specific working hours are mandated beyond standard expectations for collaboration, but the role requires consistent availability during agreed upon working windows to support distributed teams and client needs. Travel is generally not required due to the remote nature of the position, though occasional virtual meetings and client engagements may necessitate brief periods of focused presence or overlap during critical project milestones. Candidates must be able to work under UK based regulations and comply with all contractual terms as outlined during the recruitment process.