Senior Engineering Manager V&V Media

About the role

You will lead the Voice Media team at Twilio, owning the technical strategy and execution for the core media processing infrastructure that powers global Voice services. You will drive the architecture, design, and delivery of systems that process billions of media streams while enforcing industry-leading reliability, quality, and performance standards. This role requires deep technical leadership as you guide senior engineers through complex real-time communications challenges. You will collaborate extensively with product and platform teams to define and execute technical roadmaps that align with business objectives. You will establish and enforce engineering excellence through robust code quality standards, testing practices, and operational reliability measures. You will mentor engineers and provide hands-on technical guidance on difficult media processing and infrastructure problems. Your leadership will ensure that the Voice Media organization delivers scalable, secure, and high-performance solutions that meet customer needs globally.

Key facts

What you'll do

Lead a team of senior engineers responsible for developing Twilio's next-generation media processing stack and driving technical strategy for core media infrastructure.

Architect and evolve low-latency, high-throughput media systems that handle billions of media streams while maintaining rigorous reliability and quality benchmarks.

Collaborate with product, platform, and cross-functional engineering teams to define technical roadmaps and align media capabilities with business goals.

Establish and uphold engineering excellence by defining code quality standards, testing practices, and operational reliability metrics for the Voice Media team.

Mentor senior engineers and provide technical leadership on complex media processing challenges, fostering growth and innovation within the team.

Partner with stakeholders to translate business requirements into technical specifications and ensure timely delivery of high-impact media solutions.

Evaluate emerging technologies and architectural approaches to optimize performance, scalability, and cost-efficiency of media processing systems.

Ensure compliance with security, privacy, and regulatory requirements relevant to global media communications and data handling.

Monitor system performance and reliability indicators, driving continuous improvement and incident response for critical media services.

Champion best practices in software development, automation, and observability to streamline workflows and improve team productivity.

Drive the delivery of robust, scalable, and secure media infrastructure that supports Twilio's mission to enable seamless global communications.

Contribute to talent development by coaching, guiding, and removing obstacles for engineers to maximize their impact and career growth.

Act as a technical thought leader in the voice media space, representing Twilio in internal and external technical discussions and decision-making.

Requirements

Demonstrate experience as an engineering manager leading teams that design, build, and operate large-scale, high-availability media or real-time communication systems.

Possess deep technical expertise in media processing, streaming protocols, and real-time communications technologies relevant to voice and video workloads.

Show a strong track record of delivering complex infrastructure systems that meet stringent reliability, scalability, and performance requirements.

Exhibit proficiency in system architecture, distributed systems concepts, and hands-on experience with cloud platforms and infrastructure automation.

Have proven ability to collaborate effectively with product, platform, and engineering teams in a cross-functional, remote-first environment.

Bring experience defining technical roadmaps, setting engineering standards, and establishing operational practices that ensure quality and reliability.

Showcase strong leadership skills in mentoring engineers, providing technical guidance, and fostering a culture of innovation and continuous learning.

Require a background in managing software engineers who build and maintain scalable, low-latency, and secure communications infrastructure.

Nice to have

Experience with Twilio or other communications platforms is preferred, along with familiarity with media codecs, transcoding, and real-time transport protocols.

Practical notes

This role is remote-first with the work location based in Alberta, Canada (DNU).

There may be ad-hoc in-person requirements for team gatherings, functional off-sites, or customer meetings.

The compensation details are not specified in the source information provided.

This job description is intended for candidates who will contribute directly to Twilio's Voice Media organization and its global media processing initiatives.