Conductor Profesional

About the role

This Conductor Profesional role is based in Madrid and operates as an onsite, contract full time position. The primary responsibility is to drive taxi transport on designated urban and intercity routes while maintaining a consistently high service level for passengers. The role supports structured project activities and service evaluations that feed into operational improvements. Driving safely and responsibly is central, with an emphasis on risk assessments and using evidence based root cause analysis to inform corrective actions and system improvements over time. You will act as a key operational representative on the ground, ensuring that daily taxi activities align with broader service objectives and quality standards. The position requires a disciplined approach to scheduling, routing, and documentation to support data driven decision making within the organization.

Key facts

What you'll do

• Plan and execute taxi routes according to assigned schedules, ensuring on time arrivals, accurate routing, and compliance with traffic regulations while monitoring conditions that affect risk assessments.
• Transport passengers professionally, confirming destinations, assisting with luggage when appropriate, and maintaining a calm, courteous demeanor that upholds a high service level for every interaction.
• Support project structured activities by coordinating with internal partners, documenting process steps, and validating that operational workflows meet defined requirements and quality criteria.
• Support service evaluations by collecting trip data, documenting incidents or anomalies, and contributing observations that feed into root cause analysis and evidence based decision making.
• Maintain safe and responsible driving practices at all times, adhering to vehicle inspection routines, defensive driving techniques, and company policies to minimize risk to passengers, colleagues, and the public.
• Ensure safety and consistency by following standardized procedures, verifying that all operational checkpoints are completed, and escalating conditions that require corrective action or system improvements.
• Close the loop on identified issues by tracking follow up actions, verifying that implemented changes achieve the intended outcomes, and refining processes where results do not match expectations.
• Contribute to continuous improvement by proposing adjustments to routing, scheduling, and service protocols based on observed patterns, passenger feedback, and performance insights.
• Collaborate with internal partners across functions to align taxi operations with broader service objectives, sharing best practices and coordinating responses to systemic issues.
• Communicate clearly with colleagues and stakeholders regarding schedule changes, operational constraints, and service updates to maintain alignment and transparency.

Requirements

• Hold current, valid taxi driving credentials and a clean driving record that demonstrate proven taxi driving experience in professional settings.
• Consistently deliver high service level maintenance through courteous communication, reliability, and adherence to agreed standards.
• Demonstrate passenger service experience that reflects the ability to handle diverse needs, manage sensitive situations, and represent the organization positively.
• Maintain safe and responsible driving habits, including compliance with traffic laws, vehicle safety checks, and established risk mitigation practices.
• Follow instructions and standard operating procedures, ensuring that all required documentation and operational checkpoints are completed accurately.
• Communicate effectively in the primary language used in the work environment, both verbally and in writing, to ensure clear information exchange.
• Be available to perform scheduled shifts as required, including variations in start and end times that align with operational demands.
• Work independently and as part of a team, taking ownership of assigned tasks while supporting colleagues to achieve shared objectives.
• Use basic digital tools to record trip details, update status information, and participate in service evaluation activities.

Practical notes

Location and related constraints require onsite presence in Madrid. No additional systems, methods, tools, preferred degrees, or certifications beyond those listed in requirements and nice to have are specified in the current Fact Sheet. Compensation details are not provided in the current Fact Sheet. Applicants should be prepared to demonstrate their taxi driving experience and professional service orientation during the selection process. The role is structured as a contract based engagement, with performance and adherence to standards being key considerations for ongoing collaboration. All activities must be conducted in full compliance with local regulations and company policies, ensuring that operations in Madrid meet the expected quality and safety benchmarks.