Partner Operations Associate

About the role

Trove is seeking a dedicated Partner Operations Associate to join our dynamic team in Brisbane, California. This full-time position is pivotal in enhancing our operational efficiency and ensuring seamless collaboration with our partners. The ideal candidate will play a crucial role in supporting our partner ecosystem, driving initiatives that foster growth and streamline processes. If you are passionate about operations and have a knack for problem-solving, we want to hear from you.

Key facts

What you'll do

• Collaborate with cross-functional teams to develop and implement operational strategies that enhance partner performance and satisfaction.
• Analyze partner data and performance metrics to identify trends, opportunities, and areas for improvement, presenting findings to stakeholders.
• Manage the onboarding process for new partners, ensuring they have the resources and support needed for a successful start.
• Serve as the primary point of contact for partner inquiries, providing timely and effective resolutions to issues that arise.
• Develop and maintain comprehensive documentation of operational processes, ensuring clarity and consistency across the team.
• Coordinate training sessions and workshops for partners to ensure they are well-versed in our products and services.
• Monitor and report on key performance indicators (KPIs) related to partner operations, making recommendations for enhancements as needed.
• Assist in the development of partner engagement programs that promote collaboration and drive mutual success.
• Support the execution of partner marketing initiatives, working closely with the marketing team to align strategies and messaging.
• Participate in regular meetings with partners to gather feedback and insights, fostering a culture of continuous improvement.
• Utilize project management tools to track progress on operational initiatives, ensuring deadlines are met and objectives are achieved.
• Contribute to the overall operational strategy of Trove, aligning partner operations with the company's broader goals and objectives.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• A minimum of 2 years of experience in operations, partner management, or a similar role.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication skills, both verbal and written, with a focus on building relationships.
• Proficiency in project management software and tools, such as Asana, Trello, or similar platforms.
• Ability to work collaboratively in a fast-paced environment, managing multiple priorities effectively.
• Detail-oriented mindset with strong organizational skills and the ability to manage time efficiently.

Nice to have

• Experience in the tech or e-commerce industry, particularly in a partner or operations role.
• Familiarity with CRM systems, such as Salesforce or HubSpot, to manage partner relationships effectively.
• Understanding of performance metrics and KPIs relevant to partner operations.
• Previous experience in training or onboarding processes for partners or clients.
• Knowledge of marketing strategies and how they align with partner operations.

Skills & tools

• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) for data analysis and presentations.
• Familiarity with data visualization tools such as Tableau or Google Data Studio to present insights effectively.
• Experience with collaboration tools like Slack or Microsoft Teams to facilitate communication across teams.
• Basic understanding of SQL or other data querying languages is a plus.

Practical notes

• This position is based in Brisbane, California, and may require occasional travel for partner meetings or events.
• The role may involve working outside standard business hours to accommodate partners in different time zones.
• Candidates must be eligible to work in the United States; visa sponsorship is available for qualified individuals.

If you are ready to take on a challenging and rewarding role as a , we encourage you to apply. Join us in our mission to create a seamless partner experience and drive operational excellence within our organization. Your contributions will be vital to our success, and we look forward to welcoming you to our team.