Loan Advisor (Honolulu)

About the role

You will own the full advisory lifecycle for prospective homebuyers as a Loan Advisor at TOMO, guiding them through every critical step of the home financing process with clarity and confidence. On the team you would translate complex financial scenarios into clear, actionable paths forward for each client you serve. You must have an NMLS MLO License as a non-negotiable credential to operate in this role and maintain the highest standards of integrity. On the team you would partner closely with internal sales and operations stakeholders to ensure the manufacturing of loans runs with precision and zero friction. You will exercise creativity and solution-oriented thinking to resolve unique customer constraints while keeping the experience consultative and human centered. Be compliant in every interaction, strictly adhering to investor guidelines for all documentation required for a complete submission to Underwriting. You will quote rates and guidelines with unwavering accuracy and fairness, building trust through transparency in all discussions.

Key facts

What you'll do

• You will manage the entire pipeline of warm leads, driving conversions and closing results that outperform industry benchmarks.
• You will facilitate a frictionless loan manufacturing process by collaborating seamlessly with internal sales and operations teams.
• You will advise Tomo's prospective homebuyers, walking them through the full home financing journey with patience and expertise.
• You will identify creative solutions that address each customer's unique financial situation and goals through a consultative approach.
• You will ensure strict compliance with investor guidelines, preparing all documents meticulously for complete submission to Underwriting.
• You will quote rates and guidelines with accuracy and fairness, presenting options in a way that empowers clients to make informed decisions.
• You will become an expert user of our POS, CRM, and LOS systems, leveraging them to streamline workflows and enhance accuracy.
• You will regularly visit our office in Honolulu to maintain alignment with team objectives and operational standards.
• You will own the end to end advisory process, taking responsibility for the quality of each interaction and the outcomes achieved.
• You will nurture relationships with warm leads, guiding them confidently from initial inquiry to closed business.
• You will act as a trusted consultant, balancing empathy with professionalism to meet customers where they are in their journey.
• You will uphold the highest standards of ethical conduct, ensuring all communications reflect integrity and respect.
• You will continuously refine your knowledge of loan products and market conditions to better serve evolving customer needs.
• You will contribute to process improvements by sharing insights from the field that enhance the overall efficiency of loan production.

Requirements

• You must have an NMLS MLO License as a mandatory requirement for practicing in this role.
• You need residential mortgage lending experience spanning four or more years, with active licenses validating your expertise.
• You need to be intimately familiar with investor guidelines, ensuring every document you submit meets Underwriting standards.
• You need to demonstrate mastery over our POS, CRM, and LOS systems to execute tasks with speed and precision.
• You need to regularly attend visits at our Honolulu office to stay connected with team priorities and operational rhythms.
• You need to manage a consistent flow of warm leads, applying consultative techniques to move them efficiently through the pipeline.
• You need to quote rates and guidelines correctly, balancing competitiveness with adherence to policy.
• You need to be solution oriented, identifying pathways for customers who face complex or unusual financial circumstances.
• You need to be compliant in every action, safeguarding the integrity of our processes and our clients' trust.
• You need to be creative in your approach, crafting tailored strategies that respond to the specific challenges of each homebuyer.

Practical notes

Note: For , You must have an NMLS MLO License.

For , WHAT YOU'LL DO:.

Advise Tomo's prospective homebuyers and guide them through the home financing process.

Work hand in hand with other internal sales/operations teams to ensure smooth and frictionless manufacturing of loans.

Manage a pipeline of warm leads - helping them convert into closed business better than anyone in the industry.

Be creative and solution oriented - identify solutions to meet customer unique needs and take a consultative approach.

Be compliant - adhere to investor guidelines for all documents required for a complete submission to Underwriting.

For , Quote rates and guidelines with accuracy and fairness.

Become an expert in our POS, CRM and LOS systems to facilitate a more efficient and accurate process.

For , Regularly visit our office in Honolulu.

Manage a pipeline of warm leads - helping them convert into closed business better than anyone in the industry.

Be creative and solution oriented - identify solutions to meet customer unique needs and take a consultative approach.

Be compliant - adhere to investor guidelines for all documents required for a complete submission to Underwriting.

For , Quote rates and guidelines with accuracy and fairness.

Become an expert in our POS, CRM and LOS systems to facilitate a more efficient and accurate process.

For , Regularly visit our office in Honolulu.