Product Operations Associate

About the role

Tennr is a healthcare technology company that manages the administrative paperwork between providers and insurance companies, helping patients get the right care at the right time. The company uses proprietary models to handle complex billing and referral processes that often cause long delays in the healthcare system. The Product Operations Associate will take ownership of day-to-day product operations, working closely alongside Product, Engineering, and cross-functional teams to keep everything running smoothly. This is a high-ownership position where your contributions will directly shape the customer experience and product direction. You will help build and grow a product support team while shaping how the product evolves across a diverse and expanding customer base.

Key facts

What you'll do

• Own daily product operations, assign tasks, and track outstanding items to ensure nothing gets missed during the workday.
• Train and coach a growing team, answering first-pass questions and maintaining quality standards as product volume increases steadily.
• Help customers scale their use of the product by analyzing codes, payers, and data across dashboards and spreadsheets.
• Identify gaps in what Tennr currently captures and build the case for pursuing new opportunities in the market.
• Convert customer feedback and data into product roadmap items, file engineering tickets, and set priorities for the team.
• Get hands-on with detailed operational work yourself when needed, with no task considered too small or beneath the role.
• Build and maintain documentation that captures how processes actually work so they can scale beyond any single person.
• Collaborate with Sales, Business Operations, and Customer Experience teams to create product enablement materials and support resources.
• Interface directly with customers over time to gather insights and implement their feedback into product improvements.
• Iterate on product support playbooks and materials to improve team efficiency and deliver better customer outcomes consistently.
• Monitor product performance metrics and flag issues to the right teams so that the right things ship first.
• Work closely with the Product Operations and Engineering teams to define and refine operational workflows for the product.

Requirements

• One to two years of experience in management consulting, high-growth startups, healthcare operations, or finance is required.
• Extremely detail-oriented with the ability to catch small issues before they become larger, more costly problems.
• Comfortable working with dashboards, spreadsheets, and unstructured or messy data sets on a regular basis.
• A self-starter who reasons from first principles and works through unfamiliar problems independently without waiting for guidance.
• Calm and resourceful during chaotic days, keeping work moving forward without needing to be asked or reminded.
• Able to operate with discretion and judgment when navigating payer portals and other sensitive administrative systems.
• Bonus: background in healthcare, medicine, or public health fields is a strong advantage for this role.
• Bonus: prior authorization or payer-side operations experience is valued and considered a plus.

Nice to have

• Familiarity with medical billing codes such as HCPCS, J-codes, and ICD-10 classification systems used in healthcare.
• Prior experience with structured data formats like JSON or FHIR standards for health information exchange.
• Exposure to project management tools such as Linear for tracking work items, priorities, and team progress.
• Background in payer operations or insurance-related administrative processes within a healthcare or medical setting.
• Experience working directly with healthcare providers or in medical office environments on a regular basis.

Skills & tools

• Spreadsheet applications for data analysis and tracking customer information across large data sets.
• Dashboard platforms for monitoring product performance metrics and customer-facing operational indicators.
• Linear or similar project management and ticketing systems for organizing work and setting priorities.
• Payer portals and insurance-related administrative systems used in healthcare revenue cycle operations.
• JSON and FHIR structured data formats commonly used in health IT and medical data exchange.
• Medical billing code sets including HCPCS, J-codes, and ICD-10 for processing healthcare claims.

Practical notes

• The role is based in the Hudson Square office at 345 Hudson Street in New York City.
• Team members are expected to be in the office four days per week for in-person collaboration.
• The company provides free lunch and a pantry stocked with snacks available to all employees daily.
• Benefits include unlimited paid time off, 100 percent paid health coverage, employer-funded 401(k) matching, and competitive parental leave packages.
• Tennr values a culture of initiative, where team members set the pace and take ownership of their work.

About the company

Today, when you go to your doctor and get referred to a specialist, your doctor sends out a referral and tells you, "They'll be in touch soon. " So you wait. And wait.