Senior Product Designer

About the role

You will own the end-to-end design of patient-facing experiences that directly influence access to mental health care. This role centers on crafting intuitive and accessible conversion flows that guide users smoothly from discovery to first session. You will design the complete scheduling journey, including appointment booking, reminders, and waitlist interactions, while optimizing billing and payment steps for clarity and trust. You will create thoughtful in-session telehealth interactions that keep the focus on therapeutic engagement and patient comfort. You will translate behavioral insights and user research into design solutions that remove friction and encourage ongoing engagement with the platform. You will explore how AI can support faster design iteration, personalization, and thoughtful matching experiences for diverse patient needs. You will partner with cross-functional teams to ensure design decisions align with both clinical best practices and business objectives. You will define and maintain design systems that scale across features while preserving a cohesive and high-quality user experience.

Key facts

What you'll do

• Map and refine the end-to-end patient journey across onboarding, provider matching, scheduling, payments, and telehealth sessions to reduce drop-off and increase completion.
• Design conversion-focused flows that accommodate multiple payment types, insurance scenarios, and coverage verifications within a single coherent experience.
• Conduct user interviews, usability tests, and behavioral analysis to uncover friction points and validate design concepts before implementation.
• Build and evolve a reusable design system in Figma that supports rapid iteration, consistency, and accessibility across all patient touchpoints.
• Collaborate closely with product managers and engineers to translate requirements into high-fidelity prototypes, interactions, and design specifications.
• Use AI tools to accelerate ideation, explore alternative flows, and generate design variations while maintaining rigorous usability standards.
• Balance speed of delivery with craft quality, ensuring polished experiences even under tight deadlines and resource constraints.
• Present design rationale and roadmaps to leadership, aligning strategic objectives with user needs, clinical considerations, and technical constraints.
• Partner with research and clinical stakeholders to incorporate telehealth best practices and privacy considerations into interaction design.
• Identify opportunities for AI-enhanced personalization in provider matching, intake, and in-session experiences that improve outcomes and satisfaction.
• Own critical metrics related to conversion, engagement, and retention, using data to iterate and improve designs post-launch.
• Foster collaboration across disciplines, articulating design decisions clearly to non-designers and integrating feedback without compromising the user experience.

Requirements

You must have a minimum of 5 years of professional product design experience, with a portfolio that demonstrates consumer digital products and conversion-focused flows. You hold a deep understanding of conversion funnels, payment experiences, and user psychology, and you have shipped polished designs in fast-paced, resource-constrained startup environments. You are proficient with modern design tools such as Figma and analytics platforms, and you are willing to experiment with AI-assisted workflows to enhance your process. You are a strong communicator who thrives when working alongside product managers, engineers, and executive stakeholders, navigating ambiguity with clarity and confidence. You exhibit a startup mentality, remaining self-directed, adaptable, and solution-oriented even when requirements are unclear or shifting. You have proven experience balancing user needs with business goals, taking full ownership of design outcomes from discovery through implementation. Bonus eligibility is given for candidates who bring experience in healthcare, telehealth, or regulated industries, as this knowledge directly supports your ability to design compliant and trustworthy experiences.

Nice to have

Experience designing telehealth or remote care interactions that support clinical safety and privacy considerations. Familiarity with healthcare workflows, eligibility rules, and insurance-related complexity that affects patient access. Background in regulated environments where compliance, security, and data sensitivity influence product decisions. Demonstrated work incorporating AI tools into design processes to improve iteration speed and exploration while maintaining quality. Track record of mentoring junior designers and contributing to design system strategy at scale.

Practical notes

This role is full-time and remote. Work is conducted in U.S. time zones to align with partner organizations and clinical teams. Priority for hiring will be given to candidates residing in states where Tava Health currently maintains employees, including Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Indiana, Maine, Maryland, Massachusetts, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Tennessee, Texas, Utah, and Washington. Tava Health cannot sponsor employment visas such as the H-1B, and candidates must have authorization to work in the United States without company sponsorship now or in the future. All hiring activities are conducted by company representatives using @tavahealth.com or @us.tavahealth.com email addresses. Candidates are advised to beware of unauthorized recruiting communications and never share personal information outside official channels. No offers are extended without a real-time, face-to-face interview conducted by video or in-person.