Sales Development Representative - UK

About the role

Join Talkdesk, a rapidly expanding company poised to transform the $30+ billion contact center sector. We are in search of motivated, ambitious, and humble individuals to join our Sales Development Team. As a Sales Development Representative (SDR), you will play a vital role in our growth while focusing on your personal development and career advancement. You will own the end-to-end process of identifying, engaging, and qualifying prospective accounts in the UK market, acting as the crucial bridge between our go-to-market strategy and commercial execution. This position demands a proactive mindset as you utilize diverse channels to initiate conversations and uncover new business avenues. You will be responsible for building a robust pipeline of high-intent opportunities that empower the broader sales organization to close deals efficiently. Success in this role will be defined by your ability to consistently meet and surpass monthly targets for booking qualified sales opportunities, directly contributing to the company's revenue trajectory.

Key facts

What you'll do

• Assume responsibility for generating and managing a high volume of qualified leads through persistent outreach initiatives.
• Execute a multi-channel prospecting strategy that leverages calls, emails, social media, video communication, and innovative methods to engage target audiences.
• Establish strategic partnerships with sales, marketing, and pre-sales teams to design and deploy effective prospecting strategies for prioritized accounts.
• Analyze and interpret market feedback to provide actionable insights that enhance sales and marketing processes and improve overall operational efficiency.
• Articulate Talkdesk's compelling value proposition to executive decision-makers to accurately gauge interest, qualify leads, and advance opportunities through the sales funnel.
• Maintain meticulous records and ensure accurate data management within Salesforce, keeping information on prospects and customers current and reliable.
• Identify and cultivate relationships with key stakeholders, positioning yourself as a trusted advisor from the initial contact through to solution validation.
• Conduct thorough research to map out ideal customer profiles and uncover new opportunities within target segments across the UK.
• Collaborate with cross-functional teams to develop messaging and content that resonates with potential clients and supports the sales cycle.
• Monitor and report on key performance indicators to assess the effectiveness of outreach efforts and refine strategies for maximum impact.
• Utilize sales intelligence tools to prioritize leads and streamline the outreach process for optimal time management and productivity.
• Champion a culture of continuous improvement by sharing best practices and learnings with colleagues to elevate the entire team's performance.

Requirements

• Possess a minimum of 1 year of proven experience in sales, marketing, or customer service roles.
• Demonstrate a consistently positive attitude and a strong, intrinsic desire for personal and professional growth.
• Exhibit excellent attention to detail and an unwavering commitment to delivering high-quality work in every interaction.
• Showcase strong verbal and written communication skills, coupled with an empathetic listening approach that builds trust.
• Display the ability to collaborate seamlessly within a fast-paced, goal-oriented sales environment that demands adaptability.
• Provide evidence of proven success in account development, prospecting initiatives, and delivering exceptional customer service.
• Highlight strong time management skills and a disciplined approach to achieving and exceeding personal and team goals.
• Demonstrate familiarity with essential sales and marketing tools such as Salesforce, Outreach, LinkedIn, and other relevant platforms.
• Be eligible to work in the United Kingdom without the need for sponsorship, as visa sponsorship is available for qualified candidates.
• Align with the company's values of ambition, humility, and a commitment to collaborative teamwork.

Nice to have

• Bring prior experience in the technology sector or a foundational familiarity with contact center solutions and related industry verticals.

Practical notes

This is a full-time position based in London. Visa sponsorship is available for qualified candidates, removing barriers for eligible international applicants. The compensation package includes mentorship opportunities, ongoing professional development, and immersion in a collaborative work culture that values collective success. Interested applicants are required to submit their applications by the specified deadline to be considered for the initial screening. The role focuses on utilizing tools such as Salesforce, Outreach, LinkedIn, and video communication platforms to execute daily responsibilities. Candidates must be able to dedicate their full attention to the role, as indicated by the engagement type.