Enterprise Account Executive - DACH

About the role

You will own the end-to-end sales cycle for strategic enterprise customers across the DACH region, driving revenue growth and market penetration for Talkdesk. This position demands a high level of initiative to identify, qualify, and convert large-scale opportunities within organizations that exceed 1,000 employees. You will be responsible for building a robust sales pipeline that ensures comprehensive market coverage and the consistent achievement of ambitious sales targets. Success in this role requires a proactive and strategic approach to acquiring new clients and effectively promoting our comprehensive suite of solutions through consultative and value-based selling. You will act as a critical link between the company and its largest enterprise prospects, ensuring alignment with the broader sales objectives. Collaboration will be a core component of your daily activities, as fostering strong internal relationships is essential for navigating complex sales cycles and closing significant deals. Ultimately, you will serve as the primary brand ambassador for Talkdesk, embodying our values and mission in every interaction.

Key facts

What you'll do

Develop and maintain a strategic sales pipeline to ensure comprehensive market coverage and the consistent attainment of quarterly and annual sales targets.

Cultivate and leverage strong internal relationships across departments, as collaboration is the cornerstone of successfully navigating and closing complex, multi-stakeholder enterprise deals.

Oversee intricate sales cycles, encompassing lead generation, opportunity qualification, and the sophisticated presentation of Talkdesk's value proposition to C-level executives and senior stakeholders.

Spearhead the contract phase with expert-level proficiency in proposals, commercial terms, and complex negotiations to secure favorable outcomes for both the client and the company.

Align precisely with the corporate sales Go-to-Market strategy to take full ownership of your designated regional target accounts, ensuring rigorous accuracy in forecasting and detailed planning for executive leadership.

Cultivate strategic partnerships and alliances within the DACH ecosystem to significantly enhance sales effectiveness, broaden reach, and consistently exceed established sales quotas.

Act as the definitive brand ambassador for Talkdesk, ensuring that all client interactions reflect the highest standards of professionalism, integrity, and company values.

Collaborate seamlessly with internal product, implementation, and support teams to expand your new business pipeline and ensure a cohesive customer journey.

Engage proactively with existing strategic customers to identify expansion opportunities and successfully upsell additional Talkdesk products and services.

Utilize advanced consultative selling techniques to uncover client pain points and position Talkdesk as the definitive solution for optimizing customer experience automation.

Demonstrate exceptional adaptability by managing a high volume of prospects and deals simultaneously within a dynamic and fast-paced startup environment.

Champion data-driven decision-making by meticulously documenting all client interactions and pipeline activities to provide clear insights and support strategic forecasting.

Leverage deep product knowledge to articulate the tangible return on investment and competitive advantages of Talkdesk to enterprise decision-makers.

Drive the entire sales process from initial contact through to contract signing and renewal, ensuring a smooth and professional client onboarding experience.

Requirements

Possess a proven track record in acquiring new clients, with demonstrable experience in securing enterprise-level agreements within the DACH market.

Have substantial experience in generating self-sourced sales opportunities through proactive outreach, networking, and targeted account planning.

Show a demonstrated history of selling complex software solutions to large corporate and enterprise clients across multiple industries.

Have a history of closing multi-year contracts with a total value consistently ranging between five and seven figures, showcasing significant commercial acumen.

Bring extensive experience engaging with C-suite and senior management, understanding the nuances of executive-level decision-making processes.

Possess the ability to establish deep trust and build exceptionally strong, long-lasting relationships with clients based on mutual respect and transparency.

Be proficient in delivering highly impactful, clear, and concise presentations that effectively communicate strategic value and ROI.

Have extensive, hands-on experience in negotiation and contract management, ensuring favorable commercial terms and compliance.

Be thoroughly comfortable and resilient when working within a fast-paced, high-growth startup environment that demands agility and adaptability.

Demonstrate a strong commitment to exceeding performance indicators and a relentless drive to achieve and surpass challenging sales quotas.

Have a solid understanding of the Customer Relationship Management (CRM) landscape to accurately manage the sales pipeline and forecast data.

Show a proven ability to work independently with minimal supervision while maintaining meticulous attention to detail in all documentation.

Possess excellent written and verbal communication skills in German and English, enabling effective dialogue with stakeholders at all levels.

Display strong analytical and problem-solving skills to navigate complex sales scenarios and overcome objections strategically.

Nice to have

Familiarity with customer experience automation solutions and relevant platforms within the CX technology space.

Skills & tools

Strong communication and presentation skills.

Proficiency in CRM software and sales tools.

Ability to analyze market trends and customer needs to tailor solutions effectively.

Practical notes

Visa sponsorship is available for qualified candidates.

Benefits include health insurance, flexible working arrangements, and opportunities for professional development.

Interested applicants should submit their applications by [insert application deadline].