Associate Solution Engineer - Mixed Industries - Commercial (West)

About the role

The Associate Solutions Engineer position is tailored for individuals at the beginning of their technical sales careers who have a keen interest in technology, particularly in AI and enhancing customer experiences. This role is part of the Solutions Engineering team, which acts as a technical and business advisory resource within the Go-to-Market strategy, assisting clients in realizing the benefits of Talkdesk's innovative platform and AI capabilities.

In this position, you will collaborate with seasoned Solutions Engineers and Account Executives to help both potential and current clients understand how Talkdesk's solutions can elevate customer service and streamline contact center operations. This role is ideal for those eager to develop their knowledge in cloud contact center technology and consultative selling while working in a supportive team environment.

Key facts

What you'll do

• Collaborate with Solutions Engineers and Account Executives to facilitate customer discovery sessions, product showcases, and technical sales initiatives.
• Gain insights into customer challenges, operational needs, and transformation objectives within contact centers.
• Assist in crafting and presenting product demonstrations that illustrate how Talkdesk can address customer issues and enhance service delivery.
• Support the development of tailored customer demos, specific use cases, presentations, and technical documentation.
• Document customer requirements, business goals, technical specifications, integration needs, and next steps throughout the sales process.
• Build foundational knowledge of Talkdesk offerings, including the AI Platform, cloud contact center technology, customer service workflows, reporting, integrations, and automation.
• Work alongside various teams, including AI Solutions Engineering, Value Advisory, and Customer Success, to ensure effective customer interactions.
• Participate in meetings, workshops, and training sessions to enhance your skills and knowledge.
• Develop your ability to communicate technical concepts clearly and effectively to diverse audiences.
• Learn to position Talkdesk solutions competitively in the market.
• Contribute to internal resources, demo materials, and best practices.
• Understand the impact of AI, automation, and integrations on customer and employee experiences.
• Continuously improve your technical and consulting skills through training, mentorship, and hands-on experience.
• Travel for customer meetings and team events as needed.

Requirements

• A Bachelor's degree in a technical, business, data, communications, or related field, or equivalent experience; familiarity with AI is highly desirable.
• A strong interest in technology, customer experience, SaaS, AI, cloud software, and digital transformation.
• Excellent communication, listening, and interpersonal abilities.
• Capability to convey ideas clearly and adapt your communication style for various audiences.
• Strong presentation skills or a willingness to develop into a confident presenter.
• High curiosity, coachability, and a proactive attitude toward learning.
• Strong problem-solving skills with the ability to align customer needs with solutions.
• Ability to thrive in a fast-paced, collaborative setting.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks.
• Professionalism and accountability in interactions with stakeholders.
• Comfort with technology platforms, software applications, and data-driven tools.

Nice to have

• Internship, academic projects, or early career experience in AI development, sales engineering, consulting, or customer success.
• Familiarity with customer service, contact centers, CRM systems, or AI-powered applications.
• Experience presenting to groups or explaining technical concepts to non-technical audiences.
• Knowledge of platforms such as Salesforce, Zendesk, ServiceNow, or other customer experience tools is advantageous.
• Interest in deepening expertise in AI, automation, integrations, and customer experience transformation.

Pay Range (OTE): $124,000 to $164,000

Other Types of

Pay: Employees may be eligible for long-term incentives in the form of equity and short-term incentives such as bonuses or commissions.

Health Insurance: Comprehensive medical, dental, vision, life, and disability coverage, along with an Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan available.

Paid Time Off: Uncapped paid time off for exempt employees and an accrual-based system for non-exempt employees, subject to manager approval.

Paid Holidays: 14 paid holidays each year.

Paid Sick Leave: Uncapped paid sick leave for exempt employees; non-exempt employees follow accrual standards, both subject to managerial approval.

Method of Application: Please apply online.

Application Window: The application will close at least five days from the posting date, which is 07/09/2026.

Benefits may vary based on employment type with Talkdesk.

For inquiries regarding this posting, please reach out to the Talent team at Talent@talkdesk.com.