Personal Banker

About the role

You will own the daily financial interactions that empower individual customers to manage their money with confidence and clarity. In this customer-first role, you become the trusted voice in the branch, guiding clients through straightforward and sometimes complex banking decisions. You own the responsibility of maintaining precise cash handling and account management while upholding the highest standards of compliance. This position is defined by your ability to build authentic, long-term relationships that turn initial transactions into lifelong partnerships. You will actively identify and address customer needs by cross-selling relevant banking products in a consultative and respectful manner. Success in this role requires a proactive go-getter mindset who supports branch goals and contributes positively to the team dynamic. You will perform necessary loan administration tasks, ensuring that basic lending activities are processed accurately and efficiently. Ultimately, this role belongs to someone who values community, integrity, and the satisfaction of helping people navigate their financial journeys.

Key facts

What you'll do

Greet customers and process transactions accurately and efficiently to ensure a smooth and positive visit every time.

Balance and maintain a cash drawer daily, adhering to strict cash control procedures and reconciling totals without delay.

Open and close accounts including checking, savings, CDs, and NOW accounts, verifying documentation and eligibility with care.

Deliver exceptional customer service and build lasting relationships with branch customers through attentive listening and personalized solutions.

Cross-sell banking products and services based on individual customer needs, presenting options that align with their financial goals.

Perform basic loan administration as needed, supporting the lending team with accurate and timely processing of requests.

Follow all bank policies, procedures, and regulatory requirements to ensure compliance and the security of all client information.

Utilize bank systems and software to access account details, update records, and resolve customer inquiries in real time.

Collaborate with branch colleagues to share best practices, provide coverage during peak hours, and maintain consistent service levels.

Communicate clearly with customers to explain products, confirm details, and ensure understanding of terms, fees, and next steps.

Identify opportunities to refer complex inquiries to specialists, ensuring clients receive the most appropriate guidance and support.

Maintain a professional appearance and demeanor that reflects the values and standards of the bank at all times.

Support branch initiatives aimed at improving customer satisfaction, retention, and long-term loyalty through proactive engagement.

Assist in meeting branch sales and service goals by contributing to a positive team environment focused on shared success.

Requirements

Cash handling experience required, as you will be responsible for managing currency, checks, and other financial instruments securely.

Strong customer service and communication skills are essential, enabling you to interact effectively with a diverse range of customers.

You must possess the ability to multitask and maintain close attention to detail in a fast-paced branch environment.

A professional appearance and demeanor are mandatory, as you represent the bank in all customer and team interactions.

Sales experience preferred but not required, though a results-oriented approach to sharing products will be part of your daily responsibilities.

You must be eligible to work in the United States without sponsorship, ensuring compliance with employment regulations.

This role requires physical capability to stand for extended periods and perform repetitive motions related to transaction processing.

You must pass a background check and meet any regulatory screening standards required for banking positions in Colorado.

Nice to have

Previous experience in a community banking environment, as this familiarity can accelerate your impact and confidence.

Knowledge of basic loan products and services, which can support your ability to assist with simple administration tasks.

Familiarity with financial regulations and compliance practices relevant to personal banking operations.

Experience using core banking software or point-of-sale systems, reducing the need for extensive onboarding support.

Comfort engaging with customers around financial topics, helping them feel at ease while discussing money matters.

Practical notes

This is a full-time position based in Fort Collins, Colorado, with expectations for consistent attendance during standard business hours.

The role may require occasional travel within the local area for training, branch visits, or community events as directed by management.

Candidates must be authorized to work in the United States without the need for employer-sponsored visa assistance.

Employment is contingent upon successful completion of a background check and any required regulatory screenings.