Customer Service/Inside Sales Representative

About the role

Career Opportunity: Inside Sales Representative

SunSource operates as a major industrial distribution organization across North America. Our network includes over 270 locations and employs more than 4,000 people. We deliver specialized products and comprehensive solutions in the fields of Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Repair. Our website provides further details about our company and capabilities.

We are currently seeking a motivated individual to fill a position within our Inside Sales team. This role is critical to our operations and requires a person who is both energetic and detail-oriented. The successful candidate will possess a strong mechanical understanding and a commitment to providing excellent service. You will act as a key link between our customers and our sales and technical teams.

Position Responsibilities

A primary duty is to manage all incoming customer interactions via telephone, email, and portal submissions. You will be responsible for thoroughly understanding these inquiries and gathering all necessary information before proceeding. A core part of this position involves translating technical requirements into specific component solutions. You will utilize physical product catalogs, digital web-based catalogs, and our internal databases to identify suitable parts.

You will calculate and generate formal quotations for all prospective orders. This process requires precise computation of product pricing, applicable discounts, and shipping fees. All calculations must strictly follow established company policies and guidelines. Accuracy is paramount when entering order information into our Enterprise Resource Planning (ERP) system. You will also manage the order fulfillment timeline, taking action to expedite orders when necessary. The goal is to meet all committed delivery dates while maintaining realistic expectations.

Collaboration with other departments is essential. You will regularly communicate with Service Technicians, Outside Sales personnel, and manufacturer representatives. This coordination helps resolve technical specifications and ensures alignment on customer requirements. You will also provide direct support to the Outside Sales team as needed. This support can include quote preparation, order tracking, and participation in customer visits.

Another important duty involves maintaining proactive communication. You will follow up on existing quotes and initiate contact to support ongoing sales initiatives. This helps sustain momentum and ensures customer needs are being addressed. Continuous learning is required to grow your product knowledge. By expanding your understanding of our offerings, you can increase customer value during every interaction.

Required Qualifications and Experience

Candidates must meet specific educational and experiential standards. An Associate Degree from a two-year college or technical school is one acceptable path. Alternatively, a combination of two to four years of relevant work experience and training is also qualifying. A blend of education and practical training will be considered.

Specific experience requirements include a minimum of two years in customer service or inside sales roles. Background in industrial distribution or a related sector is highly preferred. Technical proficiency is mandatory; you must be skilled in using standard software programs. This includes Microsoft Excel, Word, and email communication tools.

Experience with our specific Trend ERP system is considered a significant advantage. The role demands strong analytical and mathematical capabilities. You must possess excellent mechanical aptitude to understand product functions. Clear and concise communication skills are required for both verbal and written interactions. The ability to work effectively within a team setting is essential. You must also be capable of working independently when managing multiple tasks.

Reliability under pressure is a key attribute. You must maintain composure when handling challenging situations and tight deadlines. Superior time management skills are necessary to prioritize workloads effectively. Sound judgment and decisive decision-making are required daily. Professional integrity and ethical conduct are non-negotiable expectations for this position.

Location and Compensation

This position is based in Kalamazoo, Michigan, with the address listed as 49008. The role is classified as Inside Sales & Customer Service. The compensation package offers an hourly rate ranging from $20.00 to $25.00.