Collections Specialist/Credit Analyst

About the role

You are the primary point of contact for resolving payment discrepancies and maintaining positive customer relationships within a fast-paced financial environment. This role owns the end-to-end management of assigned accounts receivable, from initial contact on aging invoices to final resolution and reconciliation. You will exercise judgment in identifying patterns of delinquency and determining the most effective strategy for each unique account situation. The position requires a proactive mindset to escalate complex issues to sales and senior management when standard procedures are insufficient. You will utilize detailed account analysis to reduce delinquency balances and improve overall cash flow metrics for the company. Success in this role is measured by your ability to combine meticulous data verification with empathetic communication to achieve mutually beneficial outcomes. You will serve as a critical link between our customers and our internal operations, ensuring financial accuracy and service excellence.

Key facts

What you'll do

Investigate and validate payment discrepancies by cross-referencing invoices, purchase orders, and remittance advices to ensure ledger accuracy.

Initiate and manage collection calls and written correspondence to resolve outstanding balances while adhering to established credit policies and legal guidelines.

Monitor the aging of assigned accounts to identify risks and prioritize outreach efforts for balances requiring immediate attention.

Perform account adjustments in collaboration with billing and sales teams to correct errors and facilitate timely payments.

Execute small balance write-off procedures following internal authorization protocols and documentation requirements.

Reconcile customer account statements to ensure consistency between internal records and external payment receipts.

Collaborate with the sales department to align on strategic approaches for retaining key accounts facing financial hardship.

Leverage internal communication channels to escalate issues to senior management when standard resolution efforts are ineffective.

Utilize comprehensive knowledge of product and service codes to accurately identify transaction details during customer interactions.

Maintain detailed notes and activity logs within the company's systems to provide a clear audit trail for all collection activities.

Analyze payment trends to provide feedback on credit policies and customer creditworthiness to internal stakeholders.

Support special projects aimed at improving the efficiency of the Accounts Receivable workflow and reducing days sales outstanding.

Conduct regular reviews of account status to ensure compliance with contractual payment terms and credit limits.

Demonstrate adaptability in managing a diverse portfolio of accounts across various industries and regulatory environments.

Requirements

2+ years of computerized Accounts Receivable experience preferred.

Excellent verbal communication and customer service skills.

Ability to add, subtract, multiply, and divide in all units of measure.

Excellent organizational skills.

Exhibits meticulous attention to detail. Is committed to producing accurate and high-quality work.

Conscientiously and methodically approaches work. Sees tasks through to completion.

High School Diploma or equivalent experience.

Practical notes

Ryan Herco Flow Solutions, a SunSource company, is a leading distributor of fluid control systems, fluid filtration systems, fluid handling products, micro-electronics, and general industrial supply. We sell to a broad base of customers in industries such as electronic component and equipment manufacturers, chemical manufacturers, water & waste treatment, metal finishing, pollution control and life sciences companies. www.rhfs.com

You will join a team that values career growth and internal promotion, with compensation and benefits designed to support your professional journey. Ryan Herco offers competitive pay and a comprehensive benefit plan including medical, dental, and vision insurance, vacation, sick leave, and holiday pay, a floating holiday, life insurance, tuition reimbursement, and a 401(k) with Company match. Our greatest benefit is the opportunity for career advancement; we promote from within and value employees who contribute to our company's growth.

This role is classified as Corporate Functions and is based in Burbank, California, 91504. The position requires adherence to standard business hours as defined by departmental needs, which may include extended periods of phone engagement. Travel is not required for this position. Candidates must be authorized to work in the United States without sponsorship for this role at this time. We are an equal opportunity employer and welcome applicants from all backgrounds to apply.