Account Manager, Privy

About the role

In the rapidly evolving world of cryptocurrency, Privy is at the forefront, providing essential infrastructure and APIs that empower developers to seamlessly integrate crypto capabilities into their applications. As an Account Manager, you will play a pivotal role in overseeing a portfolio of dynamic, high-growth clients. Your primary responsibility will be to guide these customers from their initial integration phase all the way through to full production and long-term growth, ensuring they derive maximum value from our offerings.

Key facts

What you'll do

• Oversee the comprehensive process of transitioning signed clients to their production launch, ensuring a smooth and efficient onboarding experience.
• Identify and explore opportunities to enhance product utilization within the Privy and Stripe/Bridge ecosystem, driving customer success and satisfaction.
• Maintain and nurture relationships with a portfolio of 20 to 30 key accounts through regular outreach and quarterly business reviews, fostering strong partnerships.
• Handle contract renewals, engage in commercial negotiations, and facilitate expansion deals to maximize account growth and retention.
• Collaborate closely with sales teams to ensure a seamless transition for newly acquired accounts, aligning strategies for success.
• Advocate for customer needs within internal product and engineering teams, providing valuable insights that can influence the product roadmap and development priorities.
• Generate and present portfolio health reports and usage metrics to leadership, highlighting successes and areas for improvement.
• Develop tailored strategies for each account to ensure they are fully leveraging Privy's offerings and achieving their business objectives.
• Conduct regular training sessions and workshops for clients to enhance their understanding of our products and drive adoption.
• Monitor industry trends and competitor activities to provide strategic insights that can inform account management practices.
• Foster a culture of customer-centricity within the team, ensuring that all actions are aligned with delivering exceptional client experiences.
• Collaborate with marketing teams to create targeted campaigns that resonate with your accounts and drive engagement.

Requirements

• A minimum of 5 to 7 years of experience in account management, customer success, or implementation roles, particularly in sectors such as fintech, developer tools, cryptocurrency, or infrastructure.
• Demonstrated success in guiding customers through the activation and go-live phases, ensuring they are set up for success from the outset.
• Proven ability to cultivate relationships with both technical and business-oriented stakeholders, facilitating effective communication and collaboration.
• Experience in managing commercial responsibilities, including contract renewals, pricing negotiations, and upselling opportunities.
• Exceptional communication skills, with the ability to engage effectively with enterprise-level clients and articulate complex concepts clearly.
• Strong organizational skills, enabling you to manage multiple priorities across a diverse portfolio of 20-30 accounts simultaneously.

Nice to have

• A genuine interest in cryptocurrency, stablecoins, or developer infrastructure, which will enhance your ability to connect with clients.
• Previous experience collaborating with engineering teams to prioritize and address customer-driven feature requests, ensuring client needs are met.
• Familiarity with consumption-based or usage-based pricing models, which can inform your approach to account management.
• A track record of driving the adoption of multiple products within a single account, showcasing your ability to maximize client value.
• Experience in a fast-paced startup environment, which can provide valuable insights into agile account management practices.

Skills & tools

• Proficient in account management and customer success methodologies.
• Strong technical acumen to facilitate product adoption and integration.
• Expertise in commercial negotiation and contract management.
• Effective portfolio management skills to oversee a diverse range of accounts.
• Ability to manage stakeholders effectively, ensuring alignment and satisfaction across all parties involved.

Practical notes

This position is based in New York and offers a full-time engagement with a competitive salary commensurate with experience. Candidates must be authorized to work in the United States, and visa sponsorship is not available for this role. If you are passionate about cryptocurrency and eager to help clients succeed in this exciting space, we encourage you to apply and join our innovative team at Stripe.