Fraud Analyst (Revenue Protection)

About the role

Spotify is on the lookout for a skilled Fraud Analyst to become a part of our Revenue Protection Operations team. This role is crucial in fortifying our strategies against fraudulent activities while supporting user growth and ensuring a secure platform. As we continue to grow, your insights will be invaluable in addressing intricate issues related to payment fraud, chargebacks, and misuse of the platform.

Key facts

What you'll do

• Monitor and analyze suspicious activities flagged by our fraud detection systems, implementing protective measures to safeguard users and minimize revenue loss.
• Research and incorporate innovative AI technologies and automated solutions to enhance fraud detection capabilities and streamline operational processes.
• Work closely with internal Product and Engineering teams, as well as external partners, to conceptualize and test system improvements that respond to changing fraud patterns.
• Investigate emerging fraud trends and misuse, offering data-driven insights and actionable recommendations for enhancing performance.
• Handle daily escalations related to fraud and misuse, collaborating with Data Science, Engineering, and Product teams to devise effective risk mitigation strategies.
• Support the Revenue Protection leadership in refining internal policies, automating workflows, managing evidence, and updating operational playbooks to reflect best practices.
• Conduct thorough analyses of chargeback cases, identifying root causes and suggesting preventive measures to reduce future occurrences.
• Prepare and present reports on fraud trends and operational performance to stakeholders, ensuring transparency and informed decision-making.
• Participate in training sessions to educate team members on the latest fraud prevention techniques and tools.
• Stay updated on industry regulations and compliance requirements, ensuring that our practices align with legal standards.
• Collaborate with marketing and customer support teams to address user concerns related to fraud and enhance user trust in our platform.

Requirements

• At least 2 years of experience in a fraud analyst or revenue protection role, preferably in e-commerce, merchant fraud, or marketplace settings. Adaptability is key for this fixed-term position.
• A solid understanding of fraud prevention strategies, chargeback management, financial crime risks, and contemporary industry trends.
• Familiarity with machine learning and rule-based fraud prevention tools such as Ravelin, Sift, Signifyd, or Accertify. A proactive mindset towards leveraging AI technologies for fraud detection is essential.
• Proficient in data analysis using SQL, with knowledge of Google BigQuery being advantageous, and experience with visualization tools like Looker or Tableau.
• Strong analytical capabilities, with a knack for creatively solving problems, particularly in ambiguous scenarios.
• Excellent verbal and written communication skills, along with a collaborative spirit to foster relationships with internal teams and external partners.

Nice to have

• Experience in a fast-paced tech environment, demonstrating the ability to thrive under pressure and meet tight deadlines.
• Knowledge of payment processing systems and their vulnerabilities, contributing to a comprehensive understanding of fraud risks.
• Familiarity with regulatory compliance standards related to financial transactions and data protection.
• Previous experience in developing training materials or conducting workshops on fraud prevention.
• A background in data science or statistics, enhancing your analytical skill set.

Skills & tools

• Proficiency in SQL for data manipulation and analysis.
• Familiarity with machine learning algorithms and their application in fraud detection.
• Experience with data visualization tools such as Looker or Tableau for presenting insights.
• Strong understanding of fraud detection systems and tools.
• Excellent problem-solving skills and the ability to think critically about complex issues.

Practical notes

• This position is a 12-month contract, providing an opportunity to make a significant impact within a dynamic team.
• The role is based in London, UK, with a flexible work environment that allows you to choose your most productive setting, although some in-person meetings will be required.
• Competitive salary and benefits package commensurate with experience.
• Visa sponsorship may be available for the right candidate, facilitating a smooth transition to working in the UK.