Advertiser Solutions Vendor Lead

About the role

This role operates within Spotify's advertising business, focusing on vendor operations and programmatic expertise. The position serves as a bridge between vendor support teams and Spotify's broader Ads organization in EMEA and JAPAC. Success depends on shaping support delivery and driving operational excellence.

Sales roles connect a company's product with the customers who need it. Representatives research accounts, run demos, handle objections, and close deals. The work is quota driven and moves quickly. Strong sellers combine listening skills with product knowledge and steady follow through. Sales roles reward consistent activity and honest qualification of deals. Most companies use a defined sales process, and reps are trained on it before being left on their own.

Key facts

What you'll do

Product expertise guides vendor operations, with regional partners validating knowledge as a peer.

Operational gaps across vendor support are identified and addressed through targeted training programs.

Feedback from Sales, Customer Success, and other go-to-market teams is gathered to set priorities and evolve vendor support.

Onboarding, continuous learning, documentation, and process artifacts are owned and evolved as part of the vendor enablement framework.

Support case reviews refine QA for agents, highlighting coaching and documentation update opportunities.

Requirements

A degree is required.

You have 5+ years of experience in customer support operations, program management, vendor management, or a related field.

You bring 3+ years of experience within the programmatic advertising ecosystem.

You have hands-on experience managing external vendor or BPO support teams.

You understand programmatic advertising operations, including campaign troubleshooting, DSP and SSP integrations, deal setup, auction mechanics, and campaign delivery.

You can assess the technical accuracy of vendor case resolutions beyond communication quality.

You have experience working across global teams in multiple time zones.

You proactively identify operational opportunities before they become issues.

You build strong relationships and influence stakeholders across Sales, Product, Engineering, Operations, and external vendor organizations.

You drive process improvements and operational change across complex support organizations.

You are detail-oriented, organized, and rigorous in maintaining documentation and processes.

You translate complexity for frontline agents and senior leadership effectively.

You thrive in a fast-moving environment with evolving structures and value autonomy in shaping workflows.

Practical notes

This role is based in London, UK, with flexibility to work remotely and occasional in-person site visits.

Equal opportunity applies, and accommodations can be requested during the interview process when needed.

Typical interview steps

Sales hiring often includes a role play, a discovery call simulation, and a presentation. Candidates may be asked to pitch a product to a panel or handle a tough objection. Behavioral questions focus on past quota attainment and deal history. Energy and preparation matter. Interviewers often simulate the job in the interview itself, so be ready to run a short discovery call or demo. Practicing your own sales pitch out loud helps.

Career growth

Sales careers can move from SDR or associate to account executive, senior AE, manager, and director roles. Some sellers move into partnerships, account management, or revenue operations. Compensation typically mixes a base with commission tied to results. High performers in sales typically move into larger accounts, team leadership, or sales operations. Quota history and references carry the most weight in promotion.

Questions to ask

Useful questions for the interview: what a typical week looks like, how work is assigned, what tools the team uses, and how feedback works. Asking how the role has changed recently and what the team wishes it had known when joining is also reasonable. Questions about the manager's priorities are especially valued.