Vigilante - Soho House São Paulo

About the role

This role centers on protecting guests, team members, and property while operating within the standards of Soho House & Co. You own the security posture for your assigned areas and are accountable for maintaining a safe, welcoming environment. You translate company policies and local regulations into practical actions that prevent incidents before they escalate. You exercise sound judgment when managing uncertain situations and communicate your observations clearly and promptly. You partner with hospitality staff to ensure guest comfort is never compromised by necessary safety measures. You document events with precision so that decisions can be reviewed, learned from, and improved over time. You act as a visible deterrent and a trusted point of contact for guests who need assistance or guidance. You continuously refine your approach by reflecting on incidents and applying lessons to future scenarios.

Key facts

What you'll do

Monitor the premises using observational techniques to detect unusual behavior or potential risks.

Patrol assigned areas on foot and by vehicle to verify that security measures are functioning as intended.

Control access to the property by verifying credentials, issuing badges, and managing visitor flows.

Screen individuals and vehicles while maintaining a courteous and professional demeanor at all times.

Respond to guest requests for assistance, directions, and information in a timely and respectful manner.

Document security incidents, near misses, and irregularities using established reporting formats and procedures.

Coordinate with local emergency services and internal stakeholders when situations require escalation.

Enforce health, safety, and security standards consistently across all touchpoints during your shift.

Support event operations by implementing access control, crowd management, and evacuation plans as needed.

Collaborate with hotel and venue teams to align security activities with service standards and operational goals.

Perform inspections of critical assets such as entrances, exits, parking areas, and perimeter boundaries.

Identify patterns that may indicate fraud, theft, or unauthorized access and escalate concerns appropriately.

Maintain readiness to adapt tactics based on evolving threats, guest behavior, and local regulations.

Promote a culture of vigilance by modeling best practices and sharing insights with colleagues during handovers.

Requirements

Hotel experience is preferred but not mandatory.

You must be authorized to work in Brazil or obtain the necessary work permits and visas if hired from abroad.

You must reside in Brazil or be legally able to work in the country without sponsorship for the role.

You must hold a valid driver's license if the role requires operating vehicles as part of your duties.

You must be able to commit to the scheduled hours and on-site presence as defined by the engagement.

You must comply with local laws, company policies, and security protocols at all times.

You must pass any background checks, screenings, or verifications required by Soho House & Co.

You must demonstrate the ability to follow written and verbal instructions accurately and consistently.

Practical notes

Typical interview steps

Interviews in this field typically test judgment, communication, and fit as much as technical skill. Be ready to describe a challenge you faced, what you did, and what you learned. Most companies value honest answers over polished ones. Whatever the role, preparation is visible. Reviewing the company's product, the job description, and your own past work before the conversation is the strongest step.

Security roles operate under clear procedures and local laws.

Hospitality security combines vigilance with courteous guest interaction.

Observation and documentation skills help maintain safe and smooth operations.

Professional communication supports conflict resolution and guest satisfaction.

Consistent adherence to standards protects both people and property.

Questions to ask

Useful questions for the interview: what a typical week looks like, how work is assigned, what tools the team uses, and how feedback works. Asking how the role has changed recently and what the team wishes it had known when joining is also reasonable. Questions about the manager's priorities are especially valued.

Career growth

Career growth comes from taking on harder problems and making your work visible. Look for opportunities to own outcomes, mentor others, and learn the business beyond your team. Growth in any career comes from scope, results, and reputation. Take on work that is slightly uncomfortable, and make sure others can see the outcomes.