Gouvernant(e) Etages

About the role

You own the execution of the cleaning standards for all female and valet de chambre staff as well as the kitchen team across the property. You translate the group's service expectations into daily floor level actions and ensure every room and public area meets the bar expected by members. You supervise the women/valets de chambre and kitchen staff on cleaning procedures for rooms, public areas, and back of the house while maintaining a calm and coaching focused environment. You act as the operational backbone of the housekeeping function by coordinating schedules, quality checks, and immediate problem solving on the floor. You communicate in a structured and transparent way so that your team understands priorities, changes, and the reasoning behind decisions. You use clear communication, structured thinking, and steady follow through to turn guest expectations into concrete room readiness and back of house standards. You build trust with guests and colleagues by being visible, consistent, and solution oriented in every interaction.

Key facts

What you'll do

Coordinate and lead training sessions for women/valets de chambre and kitchen staff on cleaning procedures for rooms, public areas, and back of house zones.

Translate brand service standards into practical checklists and coaching points that the team can apply during each shift.

Perform regular quality inspections of rooms, public areas, and back of house spaces to confirm that standards are met consistently.

Observe and provide real time feedback to floor staff to correct issues before guests notice them.

Own the daily schedule for the housekeeping team and adjust coverage based on guest demand and operational needs.

Act as the main liaison between guests and back of house teams to resolve cleaning related requests and concerns efficiently.

Use property management systems and housekeeping tools to track room status, maintenance items, and cleaning progress.

Monitor inventory of cleaning supplies and communicate needs to ensure the team has the resources required to perform their duties.

Support the onboarding of new hires by sharing best practices, demonstrating procedures, and setting clear performance expectations.

Contribute to continuous improvement initiatives by gathering feedback from staff and guests and proposing practical changes to procedures.

Maintain accurate records of inspections, training activities, and issue resolutions for reporting and audit purposes.

Promote a culture of safety and compliance by ensuring that all team members follow established health, safety, and hygiene protocols.

Represent Soho House & Co. with professionalism when interacting with guests, colleagues, and external partners on site.

Encourage the team to take ownership of their work by recognizing achievements and aligning daily tasks with broader service goals.

Requirements

You must have your first experience as floor supervisor in a comparable environment within the hospitality sector.

You must demonstrate strong attention to detail and reliability in managing multiple tasks under time pressure.

You must communicate effectively in French and English, both verbally and in writing, to lead teams and interact with guests.

You must show an ability to coach and develop staff through clear instructions, constructive feedback, and follow up.

You must be comfortable using standard housekeeping management tools, cleaning equipment, and property management systems.

You must understand the importance of maintaining high service standards in a membership focused environment.

You must be able to work rotating shifts, including weekends and holidays, to ensure continuous coverage across all hours.

You must adhere to the health, safety, and hygiene protocols established by Soho House & Co. at all times.

Nice to have

Previous experience in a supervisory role within a boutique hotel or private members club environment.

Familiarity with Soho House & Co. service model and brand expectations.

Practical notes

Typical interview steps

Hiring processes usually combine a screening conversation with one or more interview rounds. Candidates can expect questions about their experience, a scenario or case, and a chance to ask their own questions. Preparation and specific examples from past work carry the most weight. Whatever the role, preparation is visible. Reviewing the company's product, the job description, and your own past work before the conversation is the strongest step.

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.