RFP Strategy & Operations Analyst

About the role

You are the operational backbone of Sierra's RFP response function, owning the day-to-day execution with an emphasis on accuracy, speed, and quality. You will triage incoming RFP requests, coordinate with internal stakeholders, and deliver accurate, polished responses back to sales on time. You partner with subject-matter experts in Security, Legal, and Product to get the right answers fast, managing competing stakeholder priorities without losing momentum or quality. You maintain and continuously improve Sierra's RFP knowledge base, identifying gaps, working with SMEs to close them, and raising the quality bar on every response. You implement and iterate on AI tooling and workflow automation to reduce manual work and increase consistency across the response process. You support Sales in high-stakes evaluations by helping AEs navigate complex RFP requirements, flag patterns and themes in prospect questions that inform how Sales positions Sierra, and ensure every response puts Sierra's best foot forward. This role requires 2-3 years of experience at a high-growth technology company in product operations, revenue operations, legal operations, deal desk, solutions engineering, or investment banking. You bring exceptional attention to detail and the ability to manage multiple competing priorities simultaneously without losing quality. You demonstrate strong written communication skills, translating complex, technical information into clear and accurate language quickly. You prove you can sustain high output and high quality simultaneously, never cutting corners when the workload spikes. You show a track record of improving the processes you inherit, not just running them, and you have genuine enthusiasm for applying AI and automation tools to make repetitive work faster and better.

Key facts

What you'll do

• Own Sierra's RFP response end-to-end, triaging incoming requests and coordinating with internal stakeholders to deliver accurate, polished responses back to sales on time.
• Drive cross-functional coordination with subject-matter experts in Security, Legal, and Product to secure the right answers quickly while managing competing priorities.
• Own the content infrastructure for RFPs, maintaining and continuously improving Sierra's knowledge base, identifying gaps, and collaborating with SMEs to close them.
• Build toward automation by implementing and iterating on AI tooling and workflow automation to cut manual effort and boost consistency across responses.
• Support Sales in high-stakes evaluations, helping AEs navigate complex RFP requirements and surfacing themes from prospect questions to refine positioning.
• Ensure every RFP response reflects Sierra's values by maintaining quality, accuracy, and a customer-obsessed tone that puts outcomes first.
• Partner with Sales and Customer Trust teams to align responses with enterprise security and compliance expectations, including SOC 2, ISO 27001, GDPR, and related frameworks.
• Track and analyze response metrics, identifying bottlenecks and process improvements that increase speed and reliability over time.
• Contribute to the documentation and playbooks that standardize the RFP response process, making it scalable as Sierra grows.
• Act as the central point of ownership for the RFP workflow, balancing speed with rigor and ensuring nothing falls through the cracks.
• Collaborate with product and engineering to translate RFP insights into product feedback that can shape future roadmap priorities.
• Uphold data integrity and content accuracy in all materials, ensuring responses are consistent, compliant, and aligned with Sierra's narrative.
• Support ad hoc requests related to enterprise security questionnaires and customer trust initiatives as they arise.
• Work closely with the leadership team to prioritize responses based on deal size, strategic importance, and time sensitivity.
• Continuously seek out tools and methods to improve the efficiency and quality of the RFP response lifecycle.

Requirements

• 2-3 years of experience at a high-growth technology company in product operations, revenue operations, legal operations, deal desk, solutions engineering, or investment banking.
• Exceptional attention to detail and the ability to manage multiple competing priorities simultaneously without losing quality.
• Strong written communication skills, with the ability to translate complex, technical information into clear and accurate language quickly.
• Proven ability to sustain high output and high quality simultaneously, not cutting corners when the workload spikes.
• A track record of improving the processes you inherit, not just running them.
• Genuine enthusiasm for applying AI and automation tools to make repetitive work faster and better.
• Experience with enterprise security or compliance questionnaires (SOC 2, ISO 27001, GDPR, etc.) is an even better fit.
• Exposure to sales-adjacent or customer trust functions is an even better fit.

Nice to have

• Prior experience working with RFP platforms and automation tools.
• Familiarity with CRM and content management systems used in enterprise sales environments.
• Understanding of AI-assisted workflows and prompt engineering principles.

Practical notes

The role is full-time based in San Francisco, California. We are an in-person company, and this role expects regular presence at our office. Travel is not required for this position. This role is exempt from standard work hour policies, and availability during standard business hours is expected for collaboration with global teams.