Enterprise Sales Engineer

About the role

You will serve as the primary technical advisor for enterprise customers during the entire sales cycle, owning the end-to-end technical pre-sales process from initial discovery to final contract validation. You will translate complex customer requirements into clear product narratives, architecting demonstrations and proofs of concept that showcase Sierra's platform capabilities in realistic scenarios. You will act as the trusted domain expert for both sales teams and technical stakeholders, leading architecture reviews and addressing objections with precision and confidence. You will collaborate directly with product and engineering teams to close feedback loops, ensuring customer-driven insights shape product evolution. You will leverage AI tools as a core component of your sales motion, using them for discovery preparation, solution design, and demo building while maintaining full ownership of accuracy and outcomes. You will communicate value in a way that resonates with both technical leaders and executive sponsors, aligning Sierra's solutions with strategic business objectives.

Key facts

What you'll do

• Conduct discovery sessions with enterprise stakeholders to define use cases, success metrics, and technical constraints.
• Build and deliver tailored demonstrations that highlight Sierra's platform strengths in solving specific customer problems.
• Develop proof-of-concept implementations that de-risk adoption and accelerate enterprise buying decisions.
• Lead technical design reviews, presenting architecture diagrams and integration patterns to engineering and IT leadership.
• Partner with Sales to construct and iterate on compelling value propositions based on customer feedback and market signals.
• Serve as the escalation path for complex technical questions, providing clear and timely responses to customer inquiries.
• Utilize AI-assisted tools for proposal drafting, data analysis, and presentation preparation while ensuring rigorous quality control.
• Translate technical jargon into business outcomes, making platform capabilities accessible to non-technical decision makers.
• Represent Sierra at customer briefings, roadmap sessions, and executive reviews as a subject matter expert.
• Document technical responses and best practices to build reusable assets for the broader GTM organization.
• Collaborate with Product and Agent Engineering teams to surface customer requirements and influence product priorities.
• Maintain up-to-date knowledge of competitive landscapes and industry trends to reinforce Sierra's positioning.
• Support reference customer programs by coordinating testimonials, case studies, and peer interactions.
• Work closely with Customer Success to ensure smooth post-sale transitions and alignment on implementation planning.
• Engage in continuous learning of Sierra's platform features and sales methodologies to maintain thought leadership.

Requirements

• Demonstrate professional fluency in both Brazilian Portuguese and English in all communication contexts.
• Bring 5-7+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales roles.
• Show a track record of building and delivering demos, presentations, and technical artifacts to enterprise audiences.
• Exhibit a history of relationship-building with potential customers, including executives and technical leaders.
• Have direct experience leading the sales process with Enterprise customers across multiple stages of the funnel.
• Possess the ability to connect a prospect's specific business problems with Sierra's solutions and explain them to both technical and non-technical audiences.
• Leverage AI tools efficiently as a regular part of your technical sales motion - discovery prep, solution design, demo and prototype building, technical proposals.
• Take ownership of the accuracy of anything you present to a customer, whether or not AI helped create it, stating clearly "I built this with [AI tool of choice]" rather than implying full AI generation.
• Hold a Bachelor's Degree or above; preference is given for degrees in Computer Science or related fields, or equivalent professional experience.

Nice to have

• Experience translating code, technical logic and user requirements into product and engineering requirements.

Practical notes

• This role is based in San Francisco, CA and requires in-person presence.
• The engagement is full-time.
• Candidates must be eligible to work in the United States without sponsorship.
• Visa sponsorship is not available for this position.
• Travel is not required for this role.

We are an equal opportunity employer and welcome applicants of all backgrounds to apply.