Area Manager, Inbound Hub Operations

About the role

The Area Manager leads receiving hub operations, driving process improvement and team development. This role ensures accurate, on-time processing of inbound inventory to support downstream fulfillment. Success depends on meeting strict service-level commitments and maintaining a safe work environment.

Operations teams keep a business running smoothly. They manage processes, vendors, and logistics across the company. The work includes planning, coordination, and continuous improvement. Strong operators are organized, pragmatic, and comfortable with change. Operations teams run on routines, checklists, and clear escalation paths. Most companies expect operators to document what they do so anyone can step in.

Key facts

What you'll do

Hub-to-transfer cycle times and receiving UPH are tracked through metric reporting to identify improvement areas and maintain service levels against the 3-day hub SLA.

Teams are developed through task assignment, coaching, and accountability to achieve performance goals, while Lead talent is developed by providing necessary tools, training, and resources.

Associate timecards are reviewed daily, and escalated issues are handled as the primary contact to mitigate risk and resolve problems quickly.

All safety programs and OSHA compliance are supported to maintain a safe work environment, with daily review and approval of associate timecards.

Requirements

2+ years of people management and operational leadership in high-volume 3PL fulfillment, with direct inbound/receiving experience strongly preferred.

Ability to manage performance, deliver feedback, train, and develop talent for professional growth.

Solid computer skills and working knowledge of Microsoft Word and Excel, PowerBI, and TMS systems.

Strong analytical skills and experience tracking and achieving KPIs.

Excellent attention to detail and communication skills.

Comfort navigating and managing ambiguity.

Hardworking, detail oriented, and passionate about helping small businesses compete online.

Ability to build and maintain relationships with stakeholders, carriers, and merchant partners.

Must be willing to work rotating shifts and non-traditional hours.

Ability to lift up to 50 lbs without restriction.

Able to stand and walk continuously during up to an 8-10 hour shift.

Able to bend, stoop, reach above, and push/pull frequently.

Practical notes

This role is based at 21805 Authority Way, Riverside, CA 92508 and requires shift flexibility to support business needs, including nights and weekends. Typical interview steps

Operations interviews usually include a process scenario, an analytics question, and behavioral rounds. Candidates may be asked to improve a workflow or plan an event. Attention to detail and clear communication are tested throughout. Interviewers often ask how you would fix a process that is failing. Walking through diagnosis, a plan, and measurement is the winning structure.

Good to know

The role operates in a high-volume 3PL fulfillment setting focused on inventory reception and throughput. Primary tools include warehouse management systems, TMS, PowerBI, and Microsoft Office. Team collaboration, clear communication, and data-driven decision-making are central to success. Continuous learning and a focus on operational improvement are expected in this role.

Questions to ask

Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation.

Career growth

Operations careers grow from coordinator to manager, director, and chief operating officer roles. Some people specialize in supply chain, facilities, or program management. Success depends on reliability and on improving the systems you own. Operations careers reward reliability and continuous improvement. Operators who quantify the impact of their fixes move into leadership fastest.