Operations Support Manager

About the role

As a member of the ShipBob Team, you will...   Grow with an Ownership Mindset : We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.   Collaborate with Peers and Leaders Alike:  At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. The listing location is Waddinxveen, South Holland, Netherlands.

Key facts

What you'll do

• As a member of the ShipBob Team, you will...
•   Grow with an Ownership Mindset : We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.
•   Collaborate with Peers and Leaders Alike:  At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them.
• That combination of transparency and mutual respect is what makes the work here feel worth doing.
•   Experience a High-Performance Culture and Clear Purpose:  We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission.
• When we hit milestones, we celebrate them together.
• When we fall short, we learn and move forward.
•  

Employment Type: EOR

Location: Dirk Verheulweg 150 - 158, 2742 JR Waddinxveen, Netherlands   Role Description:   The role is an individual contributor responsible for developing and supporting our partner fulfillment centers to ensure they are all performing to the necessary standards.

Requirements

•   Grow with an Ownership Mindset : We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.
•   Collaborate with Peers and Leaders Alike:  At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them.
•   Experience a High-Performance Culture and Clear Purpose:  We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission.
• The Operations Support Manager will build solid partnerships with new, and existing, 3PL partner sites by understanding their unique needs and facilitating their success within ShipBob's dashboard and suite of fulfillment services.
•   Set up tailored training sessions for all stakeholders based on merchant needs and specific dashboard configuration and functionality.
•   Value Added Service (VAS) Operations are being completed accurately by the 3PL and queries to requirements are being quickly resolved.
•   Work with Freight partners to organize transport where coordination is required.

About ShipBob, Inc.

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About the location

The posting places this role in Waddinxveen, South Holland, Netherlands. Local hiring markets vary in interview pace and compensation bands. Location copy is here so readers understand the geography attached to the title.