Sales Development Representative
Job description
Sales Development Representative at Delight.ai
Delight.ai, previously known as Sendbird, has redefined its purpose and product. For more than ten years, the company built the foundational infrastructure for in-app communication. This included chat, voice, and video capabilities, establishing itself as the leading CPaaS platform. Its technology serves over 4,000 brands and processes 7 billion messages each month, with 300 million active users monthly. These clients range from major names like DoorDash and Match Group to Noom and Yahoo Sports.
Delight.ai recognized a shift years ago. The company understood that artificial intelligence would change how businesses interact with customers. It realized the infrastructure it created would become a standard commodity. The true value, it concluded, would move upstream into intelligence, experience design, and measurable outcomes. This led to a fundamental choice: defend the past or redefine the future. The company chose the latter.
In late 2024, Delight.ai executed a complete strategic shift to become an AI-first customer experience organization. By early 2025, it launched its AI agent designed for enterprise-level customer interactions. This product was built on a decade of conversation data, enhanced with advanced intelligence. The transformation culminated in the rebranding to Delight.ai in November 2025. The new name reflects the company's core belief. It states that artificial intelligence's value is not just efficiency, but restoring a customer's sense of being understood and cared for. The goal is to create delight, not just satisfaction.
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About the Role
This position is a Sales Development Representative role focused on outbound activity. The primary target is the mid-market and enterprise segments. The job involves building a sales pipeline from the ground up rather than managing incoming requests. The successful candidate will own the initial stages of the sales cycle. They will convert research into targeted outreach and meaningful discussions. The role is critical for generating new demand and driving revenue growth.
Key Facts
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Location: USA
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Engagement: Outbound-focused role concentrating on mid-market and strategic enterprise accounts.
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Compensation: Base salary range is $60,000 to $70,000. On-target earnings range from $90,000 to $120,000.
Responsibilities
The Sales Development Representative will be instrumental in establishing growth foundations. This includes mapping target accounts and identifying key indicators of fit. They will design and launch strategic outreach sequences. These sequences will communicate Delight.ai's value proposition while qualifying prospect interest and urgency.
The role requires orchestrating engagement across multiple channels. These include email, LinkedIn, and phone calls. The goal is to nurture interest and secure meeting appointments. The representative will research accounts thoroughly to personalize messaging. This alignment ensures marketing and sales efforts are coordinated effectively.
They will partner closely with sales and marketing teams. This collaboration is for refining messaging and analyzing outcomes. The role involves tracking response patterns to iterate on strategies. Data discipline is a core requirement. The representative will maintain records in systems such as Salesforce and Salesloft. The accuracy of these records is vital.
Another key duty is expanding relationships within existing opportunities. This involves identifying new use cases and coordinating support across teams. The representative will monitor pipeline health rigorously. This includes providing honest forecasts and clear status updates to stakeholders.
Requirements
Candidates must have prior experience in lead generation, sales, or marketing. This experience should be within technology-focused environments. Clear communication is essential. The candidate must write with precision and speak with confidence to various stakeholders.
They must organize complex activities while managing multiple priorities. This is often under tight deadlines. The individual needs to learn quickly. They must absorb product details rapidly and apply concepts of AI. This skill is used to tailor outreach and discovery efforts.
A strong work ethic and dedication to customer focus are mandatory. Integrity and professionalism are non-negotiable. The candidate should be tech-fluent. Comfort with web and mobile environments and modern SaaS tools is expected.
Experience in competitive settings is preferred. Formal training in AI or SaaS lead generation within a demanding sales environment is a must. Background in digital sectors is highly relevant. This includes communities, live-streaming, e-commerce, gaming, or similar industries.
Nice to Have
Previous exposure to conversational AI, CPaaS, or customer experience platforms provides an advantage.
Skills & Tools
The candidate will utilize a specific tech stack. This includes Salesforce, Salesloft, LinkedIn Sales Navigator, LeadIQ, and Zoominfo. Experience with Delight.ai products is also expected.