Forward Deployed Product Manager

About the role

You will own the full arc from pilot to production for enterprise customers deploying our AI Agent platform across APAC, designing agents and driving adoption while converting real-world friction into product direction. You will use AI tooling to move faster, learn faster, and build smarter, turning customer behavior and feedback into actionable product insights. You will work directly with customers in the field to get AI agents live, deliver measurable outcomes, and close the gap between pilot and valuable at scale. You will translate ambiguous customer needs into clear product requirements and back them up with evidence from deployed solutions. You will hold strong opinions about what makes AI agents useful in production, not just in demos, and you will use agentic tools to prototype and validate before escalating. You will bring what you learn in the field back to shape the product itself, making you one of the highest-leverage roles we are hiring for right now.

Key facts

What you'll do

Define and own the end-to-end experience for AI agent deployments in APAC, from discovery and scoping through implementation and adoption.

Partner with customers to design agents that solve real business problems, using AI tooling to prototype, validate, and iterate quickly in production environments.

Translate messy, real-world customer problems into clear product requirements and actionable backlogs for engineering.

Drive adoption of AI agent platforms by working directly with stakeholders, removing blockers, and demonstrating measurable outcomes.

Use data and qualitative insights from deployed agents to identify patterns, surface pain points, and prioritize product improvements.

Build and maintain strong relationships with customer teams, acting as a trusted advisor while representing Sendbird and delight.ai in the field.

Conduct discovery sessions and interviews to uncover latent needs, then synthesize findings into product hypotheses and experiment ideas.

Collaborate closely with engineering and design to turn insights into agent flows, features, and experiences that delight customers.

Prototype solutions using AI tools to validate assumptions rapidly before committing to full implementation.

Represent customer voices in product discussions, ensuring that shipped features reflect real-world needs and constraints.

Champion the product vision in customer meetings, aligning stakeholders and building confidence in our AI agent capabilities.

Document learnings from each deployment and feed them into the product roadmap to continuously refine the platform.

Work across time zones and cultural contexts in APAC, adapting your communication and approach to local customer expectations.

Contribute to internal playbooks, enabling other teams to replicate successful deployment patterns across the region.

Balance strategic product thinking with hands-on execution, diving into details when necessary while keeping the broader vision in focus.

Requirements

You must have a Bachelor's degree or equivalent practical experience in a relevant field such as product management, computer science, or design.

You must have at least three years of experience in product management, user research, or a closely related role where you shipped products to production.

You must have direct experience deploying technology solutions in enterprise environments, ideally with AI, messaging, or customer experience platforms.

You must be comfortable working with ambiguous, fast-moving problems where requirements are not fully defined upfront.

You must be fluent in English, both written and spoken, to communicate effectively with internal and external stakeholders.

You must be comfortable using AI tools to prototype, validate ideas, and produce artifacts, even if you are still learning new tools.

You must be willing to travel frequently across APAC for customer visits, which may include last-minute trips and extended stays.

You must be able to work independently and make sound decisions with incomplete information, escalating only when necessary.

You must be comfortable collaborating across functions, including engineering, design, sales, and customer success, in a fast-paced environment.

Nice to have

Experience with conversational AI platforms, messaging APIs, or customer experience infrastructure is preferred.

Background in APAC markets or familiarity with regional customer expectations is a strong advantage.

Experience working in a startup or fast-moving product environment where scope and priorities change quickly.

Practical notes

This role requires frequent travel across APAC to customer sites, and you should be prepared for a dynamic schedule.

Travel arrangements and visas will be handled per company policy, and candidates must be eligible for necessary work visas in the countries they will visit.

Deadlines for this role are aligned with our product launch timelines, and the successful candidate will be expected to ramp quickly and start contributing in a hands-on capacity.