Gift Card Program Manager

About the role

You will own the end-to-end operational foundation for the Pokémon GO Gift Card program as a new monetization channel. This role requires you to coordinate day-to-day execution across retail partners, vendors, Marketing, Business Development, Finance, Legal, Web Store/Product, and Player Experience. You will clarify roles and ways of working, while improving program visibility and establishing practical processes and reporting. You will support sales opportunities during key seasonal moments and help develop frameworks for future growth planning. The strongest candidate will bring clarity, structure, and momentum to a complex cross-functional program. Direct gift card experience is a plus, but this position values high-agency operators who can drive execution without heavy process.

Key facts

What you'll do

Coordinate day-to-day execution of the Pokémon GO Gift Card program across internal teams, external vendors, and retail partners.

Build and maintain practical program tools, including trackers, launch-readiness checklists, issue logs, ownership mapping, and recurring status updates.

Partner with Business Development and Marketing to support retailer launches, promotional opportunities, retail placement requirements, partner deadlines, and holiday readiness.

Support planning and execution for gift card promotions, retailer activations, item add-ons, new retailer launches, and new market expansion.

Partner with Finance, Data, Business Development, and Marketing to improve visibility into gift card performance, including sales, activations, redemptions, retailer performance, support contacts, and operational risks.

Document program performance and forecast assumptions ahead of planning milestones.

Translate inputs from multiple teams and evolving program details into clear summaries, recommendations, and decision points for leadership.

Support development of future investment scenarios, including retailer strategy, promotion opportunities, expected benefits, risks, and dependencies.

Partner with Player Support to ensure gift card workflows, policies, escalation paths, and training materials are ready for high-volume moments, new retailers, and promotions.

Help identify recurring player pain points and operational risks across physical cards, eGift cards, retailer activation, redemption, and promotional add-on experiences.

Coordinate with Trust & Safety, Legal, Finance, Web Store/Product, and vendor partners to surface fraud, compliance, reconciliation, or escalation concerns.

Use support insights and operational data to identify opportunities to reduce player friction and improve the purchase and redemption experience.

Foster strong communication across Player Experience, Business Development, Marketing, Finance, Legal, Product/Web Store, Engineering, Data, external vendors, and retailer-facing partners.

Facilitate timely decisions by clarifying owners, surfacing blockers, and providing concise reporting on progress, risks, and open questions.

Balance pragmatic execution with scalable fundamentals, building only the process needed to support business goals and player outcomes.

Requirements

5+ years of experience managing cross-functional retail, channel, promotional, payments, e-commerce, digital goods, partner operations, or consumer technology programs.

Proven ability to bring structure to ambiguous programs, manage multiple stakeholders, and drive execution without heavy process.

Experience working with commercial, marketing, finance, legal, product, operations, or support partners to execute shared goals.

Strong analytical and business judgment; able to document assumptions, work through ambiguity, and translate findings into practical recommendations.

Excellent written and verbal communication skills, with the ability to produce clear status updates, trackers, decision documents, and leadership-ready summaries.

Strong sense of ownership, attention to detail, and ability to operate effectively in a fast-paced, hybrid environment.

Nice to have

Experience with gift card, prepaid card, stored value, voucher, promo code, loyalty, or digital entitlement programs.

Experience working with major retailers, retail media, channel marketing, MDF/co-op marketing, or retail promotional calendars.

Experience in gaming, mobile apps, digital commerce, web stores, or virtual currency programs.

Familiarity with vendor platforms such as Blackhawk, InComm, or similar gift card/payment providers.

Experience supporting holiday retail planning, promotional launches, or high-volume seasonal campaigns.

Experience working with international markets, especially Japan, LATAM, or APAC.

Enthusiastic interest in Scopely's mission and Pokémon GO.

Practical notes

This is a fixed-term contract lasting 8-12 months. The position is based in the United States. Candidates in California, Colorado, New Jersey, New York, and Washington should note that annual salary ranges are provided in the transparency section, and compensation may vary based on job-related knowledge, skills, and experience. Employees may be eligible for equity, bonuses, and a comprehensive benefits package, including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time off.