NetSuite Administrative Support

About the role

As a NetSuite Administrative Support professional at Safetrust, you will play a crucial role in ensuring the smooth operation of our NetSuite system. Your responsibilities will include providing administrative support, troubleshooting issues, and assisting with system enhancements. This position is essential for maintaining the integrity of our financial data and ensuring that our teams can effectively utilize the NetSuite platform to drive business success. You will collaborate closely with various departments to streamline processes and improve overall efficiency.

Key facts

What you'll do

• Provide day-to-day administrative support for the NetSuite ERP system, ensuring that all user inquiries and issues are addressed promptly and effectively.
• Assist in the configuration and customization of NetSuite to meet the specific needs of various departments within the organization.
• Conduct regular audits of data within the NetSuite system to ensure accuracy and compliance with company policies and procedures.
• Collaborate with finance, sales, and operations teams to identify areas for process improvement and implement solutions that enhance productivity.
• Support the onboarding process for new users by providing training and documentation on how to effectively use the NetSuite platform.
• Monitor system performance and troubleshoot any technical issues that arise, working closely with IT to resolve them in a timely manner.
• Assist in the preparation of financial reports and dashboards within NetSuite, ensuring that key metrics are accurately represented.
• Stay updated on the latest NetSuite features and best practices, sharing insights with the team to optimize system usage.
• Participate in system upgrades and enhancements, providing feedback and testing new functionalities to ensure they meet business requirements.
• Maintain comprehensive documentation of processes, procedures, and system configurations to support knowledge sharing and continuity.
• Act as a liaison between end-users and technical teams, translating business needs into technical requirements for system improvements.
• Support ad-hoc projects and initiatives as required, demonstrating flexibility and a willingness to take on new challenges.

Requirements

• A minimum of 2 years of experience in administrative support, preferably within an ERP environment, with a focus on NetSuite being highly desirable.
• Strong understanding of financial processes and accounting principles, with the ability to apply this knowledge within the NetSuite system.
• Excellent problem-solving skills, with a proactive approach to identifying and resolving issues.
• Strong communication skills, both verbal and written, with the ability to interact effectively with various stakeholders across the organization.
• Proficiency in Microsoft Office Suite, particularly Excel, for data analysis and reporting purposes.
• Detail-oriented mindset with a strong focus on accuracy and compliance in all tasks.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience with data entry and management, ensuring the integrity of information within the system.
• Familiarity with project management principles and methodologies is a plus.

Nice to have

• Previous experience with NetSuite implementation or upgrades is an advantage.
• Knowledge of SQL or other database management tools to assist with data extraction and reporting.
• Experience in training and mentoring team members on software usage and best practices.
• Familiarity with other ERP systems may be beneficial for comparative analysis and process improvement.
• Certification in NetSuite or related ERP systems is a plus.

Skills & tools

• Proficient in NetSuite ERP system functionalities and features.
• Strong analytical skills for data interpretation and reporting.
• Familiarity with project management tools and methodologies.
• Ability to adapt to new technologies and software updates quickly.
• Strong organizational skills to manage documentation and workflow efficiently.

Practical notes

• This position is based in Ho Chi Minh City, HCMC, and requires a full-time commitment.
• The salary for this role will be competitive and commensurate with experience.
• Candidates must be eligible to work in Vietnam; visa sponsorship may be available for the right candidate.
• Interested applicants can apply through the Safetrust career portal at https://safetrust.bamboohr.com/careers/66.

META

Company: Safetrust

Title: NetSuite Administrative Support

Listed

location: Ho Chi Minh City, HCMC

Job type: Full-time