Business Development Representative

About the role

You will own the entire front-end sales motion from initial contact to closed deal without relying on warm leads. Your daily work involves using our mobile app to record real-world sales conversations and capturing every word spoken between the sales rep and the customer. You will leverage advanced AI technology to analyze these recordings and identify specific moments where the sales pitch loses the buyer's attention. This role requires you to evangelize the value of conversation intelligence to skeptical buyers in fast-paced environments like job sites and boardrooms. You will treat every interaction as a personal mission to prove that offline sales can be as data-driven as online marketing. Success in this position means you embrace the uncertainty of the unknown and thrive when there are no scripts to follow.

Key facts

What you'll do

Own the responsibility of generating new business by identifying and contacting high-value prospects in the home improvement and property management sectors.

Conduct in-depth research on target accounts to understand organizational pain points and tailor your outreach strategy accordingly.

Utilize cold calling, personalized email sequences, and strategic LinkedIn outreach to secure high-quality meetings for the sales team.

Reactivate dormant or previously abandoned leads by applying creative outreach tactics and persistent follow-up efforts.

Act as the primary expert on our conversation intelligence platform, articulating its features and benefits to decision-makers during discovery calls.

Travel to industry conferences and trade shows to engage with potential customers face-to-face and convert interest into immediate commitments.

Manage the influx of leads generated from these events by handling follow-up communications via email and phone calls.

Answer inbound calls from prospects who find our solution through digital marketing and explain how our software solves their specific problems.

Serve as a first responder to operational challenges, providing support wherever necessary to ensure the sales engine keeps running smoothly.

Maintain meticulous records of all interactions in the CRM to ensure no opportunity slips through the cracks and to inform future strategy.

Continuously refine your approach based on feedback and data, treating every rejection as a step toward eventual acceptance.

Build a robust pipeline of qualified opportunities that allows the sales team to focus on closing rather than hunting.

Demonstrate intellectual curiosity by rapidly mastering the nuances of sales conversations and the nuances of the buyers' industries.

Embrace the chaos of a hyper-growth startup by wearing multiple hats and solving problems outside your job description.

Requirements

You must be legally authorized to work in the United States without sponsorship, as this role requires immediate start.

You must reside in or be willing to relocate to New York City, as the position is fully remote but requires proximity for quarterly planning sessions.

You must have a proven track record of meeting or exceeding demanding quotas in previous roles.

You must possess excellent verbal communication skills, capable of holding fluid conversations with strangers without a script.

You must have a strong command of written English, able to craft compelling emails that cut through inbox clutter.

You must be comfortable using technology and SaaS tools, as the entire go-to-market stack runs on software.

You must be able to travel at least once per quarter to major US cities for key industry events.

You must thrive in an environment where ambiguity is constant and processes are constantly evolving.

You must be resilient, viewing rejection not as a barrier but as essential training for long-term success.

You must be hungry for ownership, willing to take on responsibilities that traditionally belong to multiple specialized roles.

You must be a team player who actively seeks feedback and uses it to improve daily performance.

You must be detail-oriented, maintaining organized systems for tracking outreach and follow-up activities.

You must be competitive by nature, driven by the desire to outperform peers and achieve top-tier results.

You must be coachable, accepting guidance from senior team members without taking it personally.

You must be comfortable with financial transparency, understanding how your activities directly impact the company's revenue.

Nice to have

Experience in commission-based roles where pay is directly tied to performance.

Background in industries such as home improvement, construction, or property management.

Familiarity with conversation intelligence or sales analytics platforms.

Previous experience traveling for work or managing a territory across multiple cities.

Ability to create engaging narratives about complex B2B technology solutions.

Practical notes

This role requires travel to conferences to close deals with prospective customers on the spot, or book demos for the AEs.

You must be available to work full-time hours during standard business hours, with flexibility for occasional early morning or late evening calls.

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