IT Support Lead

About the role

Rho is on the lookout for an IT Support Lead to oversee the technical infrastructure at our headquarters in New York City, as well as support our remote employees. In this pivotal role, you will be the go-to expert for our internal systems, managing everything from the deployment of hardware to the intricacies of identity management. This position is full-time and requires a consistent presence in our NYC office to ensure seamless operations.

Key facts

What you'll do

• Serve as the primary technical support contact for all employees, addressing issues related to hardware, software, and access rights.
• Oversee the entire lifecycle of company devices, which includes procurement, initial setup, mobile device management (MDM) configuration, and secure disposal when necessary.
• Manage administrative access for various SaaS platforms and single sign-on (SSO) systems, ensuring a smooth onboarding and offboarding process for employees.
• Maintain the physical IT infrastructure within the NYC office, which encompasses networking, audio-visual setups, and hardware for meeting rooms.
• Develop and maintain internal documentation, standard operating procedures, and self-service guides to facilitate company growth and efficiency.
• Collaborate closely with the Security, People, and Finance teams to ensure compliance and effective management of corporate assets.
• Conduct IT orientation sessions for new hires to ensure they are equipped and ready to start their roles effectively on their first day.
• Troubleshoot and resolve technical issues in a timely manner, ensuring minimal disruption to employee productivity.
• Regularly assess and recommend improvements to existing IT processes and systems to enhance overall efficiency.
• Stay updated with the latest technology trends and best practices to ensure the company remains competitive and secure.
• Provide training and support to employees on new tools and technologies as they are implemented.
• Foster a culture of technology adoption and innovation within the organization.

Requirements

• At least 5 years of experience in IT operations or support, ideally in a dynamic and fast-paced environment.
• Strong proficiency in managing both macOS and Windows operating systems, including experience with mobile device management solutions.
• Familiarity with identity management, single sign-on systems, and administration of various SaaS applications.
• Hands-on experience with maintaining office networking and audio-visual equipment.
• Excellent communication skills, with the ability to explain complex technical concepts to individuals without a technical background.
• Willingness to work on-site in the NYC office five days a week, ensuring direct support for all staff.

Nice to have

• Experience in a startup or rapidly growing company environment.
• Knowledge of cybersecurity best practices and compliance standards.
• Familiarity with cloud-based collaboration tools and platforms.
• Understanding of IT asset management and inventory tracking systems.
• Previous experience in training or mentoring junior IT staff.

Skills & tools

• Proficient in macOS and Windows administration
• Experience with MDM platforms
• Knowledge of identity management and SSO systems
• Familiarity with Google Workspace
• Proficient in communication tools like Slack
• Understanding of networking and audio-visual hardware

Practical notes

• Rho offers a comprehensive benefits package that includes healthcare coverage and paid time off, ensuring that our employees are well taken care of.
• This role is essential for maintaining the technological backbone of our organization, and your contributions will directly impact our team's efficiency and productivity.
• We are committed to fostering a supportive and innovative work environment where your skills and expertise will be valued and utilized to their fullest potential.
• If you are passionate about technology and enjoy helping others navigate technical challenges, we encourage you to apply for this exciting opportunity at Rho.

About the company

Rho is the modern banking platform built for startups. Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books - all in one connected platform backed by real human support.