Founding Strategic Partnerships, Cloud & Alliances

About the role

Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we've scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025, and are now valued at over $1.5B. Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI "workers" that act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving every customer interaction. We're growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world. Let's build the future together.

This role owns the design and execution of Retell AI's ecosystem strategy with cloud hyperscalers, CCaaS and CRM platforms, consultancies, SIs, and BPOs. You will own a portfolio of strategic relationships and be accountable for activating partnerships, generating partner-sourced SQLs, driving co-sold pipeline, and achieving closed-won repeatable revenue against ambitious quarterly targets. You will run the cloud hyperscaler motion by launching and growing marketplace and co-sell programs, managing relationships with partner development managers, driving joint outbound with their AEs, delivering field presentations, and representing Retell AI at partner conferences and kickoffs. You will also run the CCaaS and strategic partner motion by building joint offerings with CCaaS and CRM platforms, consultancies, SIs, and BPOs, establishing co-sell, resale, referral, and implementation models, enabling partner teams, mapping shared accounts, and supporting joint pursuits through deployment. You will vet, sign, and activate strategic partners, consultancies, SIs, and BPOs, developing and launching enablement initiatives such as training paths, certification, GTM plays, and shared marketing assets so their consultants can position and deploy Retell AI in client work, plus providing joint pursuit support on live deals. Additionally, you will drive co-marketing across the portfolio and represent Retell AI in the ecosystem through joint launches, blog posts, demos, industry conferences, joint partner events, and roundtables. Finally, you will collaborate cross-functionally with Legal, Sales, FDEs, Product, Engineering, and Marketing to ensure partner performance and alignment with Retell AI's revenue strategy.

Key facts

What you'll do

• Own a portfolio spanning cloud hyperscalers, CCaaS and CRM platforms, and consultancies, SIs, and BPOs.
• Own the outcomes for your portfolio: activated partnerships, partner-sourced SQLs, co-sold pipeline, and closed-won repeatable revenue against quarterly targets.
• Run the cloud hyperscaler motion: launch and grow marketplace and co-sell programs, manage relationships with PDMs, drive joint outbound with their AEs, deliver field presentations, and show up at partner conferences and kickoffs.
• Run the CCaaS and strategic partner motion: build joint offerings with CCaaS and CRM platforms, SIs, consultancies, and BPOs, establish co-sell, resale, referral, and implementation models, enable partner teams, map shared accounts, and support joint pursuits through deployment.
• Vet, sign, and activate strategic partners, consultancies, SIs, and BPOs: develop and launch enablement initiatives including training paths, certification, GTM plays, shared marketing assets, and joint pursuit support on live deals.
• Drive co-marketing across the portfolio and represent Retell AI in the ecosystem through joint launches, blog posts, demos, industry conferences, joint partner events, and roundtables.
• Collaborate cross-functionally with Legal, Sales, FDEs, Product, Engineering, and Marketing to ensure partner performance and alignment with Retell AI's revenue strategy.
• Analyze partner performance, identify gaps, and execute corrective actions to maximize activation and revenue contribution from each relationship.
• Maintain up-to-date forecasts, pipeline reports, and outcome metrics for the portfolio to enable data-driven decisions and executive visibility.
• Partner with customer success and product teams to identify co-marketing opportunities and referenceable deployments that reinforce Retell AI's market position.

Requirements

• 5+ years of experience in strategic or channel partnerships at a high-growth SaaS company.
• Deep experience working with cloud hyperscalers, CCaaS or CRM platforms, consultancies, SIs, or BPOs.
• Proven ability to build partner programs from zero and launch successful marketplace, co-sell, resale, or implementation motions.
• Strong executive presence and the ability to influence C-level stakeholders in both Retell AI and partner organizations.
• Demonstrated experience managing complex, multi-party deals and navigating enterprise procurement processes.
• Exceptional relationship-building and consultative selling skills with a track record of trusted advisor engagements.
• Highly self-directed with strong ownership, accountability, and comfort operating in a fast-moving startup environment.
• Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Willingness to travel regionally for partner meetings, conferences, and joint events across the San Francisco Bay Area and beyond.
• Comfortable working with data, CRM tools, and basic financial concepts to track performance and forecast outcomes.

Nice to have

• Experience with voice AI, CX platforms, or contact center technology.
• Background in AI marketplaces or ecosystem programs at a scale-up or hyperscaler.

Practical notes

This role requires travel within the San Francisco Bay Area and regionally for partner meetings, conferences, and joint events. There may be future roles that require authorization to work in the United States.