IT Manager

About the role

The Technology Operations Manager will own the complete technology flow for REP Fitness, guiding requests from initial intake through final delivery. You will bring clarity, coordination, and calm to cross-functional teams while serving as the central point ensuring technology initiatives are defined, managed, and executed with precision. Your primary focus will be establishing intake rhythms by capturing requests and mapping current environments to create a shared understanding of needs and constraints. You will design build workflows by translating ambiguous requirements into clear schedules, defined owners, and structured test plans that de-risk execution. You will guide review checkpoints by validating quality, security, and alignment with user expectations before any changes reach production. You will orchestrate ship activities by coordinating releases, managing rollbacks, and confirming readiness to ensure smooth and reliable deployments. You will strengthen partner alliances by aligning roadmaps, support playbooks, and success metrics to keep technology initiatives tied to business outcomes. You will champion data hygiene by maintaining accurate documentation, logs, and configuration records that provide a single source of truth for the organization. You will drive continuous improvement by analyzing incidents, feedback, and cycle time to generate actionable changes that enhance stability and efficiency. You will lead process experiments by responsibly testing new tools, automation, and collaboration patterns to find better ways of operating.

Key facts

What you'll do

• Execute the work posted for the IT Manager role at REP Fitness with discipline and ownership.
• Establish intake rhythms that capture technology requests and map current environments to build a shared understanding.
• Translate ambiguous requirements into clear schedules, defined owners, and structured test plans through thoughtful design.
• Coordinate release activities by managing schedules, confirming readiness, and orchestrating rollbacks when necessary.
• Validate quality, security, and user expectations during review checkpoints to reduce production incidents.
• Maintain accurate documentation, logs, and configuration records to support data hygiene and audit readiness.
• Align roadmaps and support playbooks with partner teams to ensure technology initiatives deliver measurable business value.
• Analyze incidents, feedback, and cycle time data to identify trends and drive actionable improvements.
• Test new tools, automation, and collaboration patterns through responsible experiments that improve operations.
• Serve as the central coordinator ensuring technology initiatives move smoothly from intake to completion.
• Communicate progress, risks, and dependencies clearly to stakeholders at all organizational levels.
• Partner with fitness, apparel, supplements, athletes, and events teams to understand context and prioritize effectively.
• Uphold core values by thinking like a customer, embracing progress over perfection, and maintaining a positive attitude.
• Support teamwork without ego by focusing on collective success rather than individual credit.
• Take initiative to drive momentum and create an environment where feedback fuels ongoing improvement.

Requirements

You must demonstrate systems thinking for complex distributed environments with the ability to see how components interact. You need three years of hands-on experience managing technology operations and teams in a fast-paced setting. You must communicate effectively in both written and verbal formats with stakeholders at all organizational levels, from frontline staff to executive leadership. You are expected to maintain a positive attitude and enjoy the journey while working alongside a team that values fitness, action, and progress. You must respect the culture of teamwork without ego, believing that collective success matters most to the organization. You are required to take initiative, embrace feedback, and foster ongoing improvement in every area of responsibility. You must follow process, quality, and security expectations to ensure reliable and repeatable outcomes. You are expected to work from the Westminster, Colorado headquarters for a minimum of three days per week under a hybrid work model. You must be comfortable using a range of tools including Slack, Jira, Azure, SQL, Python, Git, and Google Workspace to perform your duties.

Nice to have

Experience serving the fitness, apparel, supplements, athletes, and events markets is preferred but not required, as it helps you understand the specific context and needs of the business.