Window Install Lead

About the role

This on-site position based in Rochester, NY involves leading window installation projects for homeowners. You will oversee installation teams, ensure work meets company standards, and maintain high customer satisfaction. The role requires hands-on carpentry skills and the ability to coordinate with homeowners and management to complete projects efficiently. As a Window Install Lead, you will be responsible for managing daily operations on job sites, ensuring safety protocols are followed, and delivering quality workmanship. You will serve as the primary point of contact for homeowners during installations, addressing any concerns and ensuring the project is completed on time and to the client's satisfaction. This position offers an opportunity to lead a team, develop your skills in home improvement projects, and contribute to a company committed to excellence in customer service.

Key facts

What you'll do

• Lead and supervise window installation crews during projects, ensuring tasks are completed efficiently and according to company standards.
• Install home remodeling products, focusing on windows, in accordance with Mad City Windows & Baths' procedures and quality requirements.
• Perform finish carpentry work as needed for each project, including trimming, sealing, and finishing touches to ensure a professional appearance.
• Communicate effectively with homeowners throughout the installation process, providing updates and addressing any questions or concerns.
• Conduct a final walkthrough with homeowners at the completion of each project, ensuring customer satisfaction and obtaining approval for final payments.
• Complete detailed carpentry and installation checklists with homeowners, documenting work performed and any issues encountered.
• Coordinate with management to report progress, escalate issues, and ensure project timelines are met.
• Maintain a safe work environment by adhering to safety protocols and OSHA standards, and by ensuring team members follow safety procedures.
• Troubleshoot installation problems on-site, identifying solutions quickly to avoid delays.
• Ensure all tools, materials, and equipment are properly maintained, organized, and available for each project.
• Assist in training new team members, sharing best practices and safety procedures to promote a skilled and compliant workforce.
• Support the company's mission to provide stress-free, high-quality home improvement services by maintaining professionalism and attention to detail.

Requirements

• Minimum of 6 months experience in remodeling, carpentry, or construction, with a focus on window replacement or wrapping windows preferred.
• Experience leading or supervising a team of installers or construction workers.
• Valid driver's license with a good driving record, as travel to multiple job sites is required.
• Strong communication skills to effectively interact with homeowners, team members, and management.
• Ability to read and interpret blueprints, installation instructions, and technical documents.
• Physical ability to lift heavy materials, operate power tools, and work at heights on ladders or scaffolding.
• Reliable transportation to travel between job sites in Rochester, NY.
• Ability to work independently with minimal supervision, managing multiple projects simultaneously.
• Knowledge of safety standards and procedures relevant to construction and home improvement projects.
• Attention to detail and a commitment to quality workmanship.
• Good organizational skills to keep track of project checklists, materials, and tools.
• Flexibility to work in varying weather conditions and adapt to changing project schedules.

Nice to have

• Previous leadership or supervisory experience in a construction or home improvement setting.
• Familiarity with local building codes, regulations, and permitting processes in Rochester, NY.
• Basic understanding of other home improvement products and materials beyond windows.
• Experience working with various hand and power tools used in carpentry and installation.
• Customer service experience to enhance homeowner interactions and ensure positive experiences.

Skills & tools

• Carpentry and construction skills, including framing, sealing, and finishing.
• Customer service and communication skills for homeowner interactions.
• Problem-solving abilities to address on-site challenges efficiently.
• Time management skills to meet project deadlines.
• Ability to operate hand tools, power tools, and safety equipment.
• Organizational skills to manage tools, materials, and project documentation.
• Knowledge of safety procedures and protocols in construction environments.

Practical notes

This is an on-site, full-time role based in Rochester, NY, requiring physical work and direct interaction with homeowners. The position involves leading installation teams, performing carpentry tasks, and ensuring safety and quality standards are met. The salary can reach up to $80,000 annually, with benefits including medical, dental, and vision coverage. Candidates should have at least six months of relevant experience, a valid driver's license, and the physical ability to perform demanding tasks. The company values diversity and welcomes applicants from all backgrounds. The role offers an excellent opportunity for those looking to advance their careers in home improvement and leadership within a growing organization committed to customer satisfaction and quality workmanship.