Junior Business Travel Consultant

About the role

At Reed & Mackay, we are more than a global leader in travel and event management; we are a team united by passion, care, and entrepreneurial spirit. As a unique brand within the Navan Group, we provide deep sector expertise and customised programmes from offices across the globe. With over 60 years of innovation in service, our success is built on delivering flexibility, reassurance, and insight to our clients. Our built-for-service technology and high-touch expertise removes the hassle from travel and event management, connecting businesses globally while keeping their people productive and safe and their costs down. Looking for the next opportunity? Join our dynamic, inclusive culture, where your ideas are valued, your growth is supported, and your contributions help shape the future of global travel and events. In this Junior Business Travel Consultant role, you own the end-to-end experience of our corporate clients by ensuring their travel needs are met with precision and care. You own the responsibility of translating client requirements into accurate travel solutions that uphold policy and deliver value. You own the daily execution of bookings that keep teams moving safely and efficiently across borders. You own the duty of care protocols that protect our clients at every stage of their journey. You own the relationship management dynamics that turn transactional interactions into trusted partnerships. You own the continuous improvement of client satisfaction through proactive communication and problem resolution. You own the contribution to the team's success by sharing insights that drive better outcomes for the business.

Key facts

What you'll do

Coordinate bookings for flights, accommodation, and ground transportation for domestic and international business travel.

Manage travel requests for a portfolio of corporate clients, delivering a high level of personalised service and timely responses.

Prepare detailed travel quotations and verify that all bookings align with client travel policies and internal guidelines.

Support Senior Consultants with complex travel booking requests, itinerary management, and documentation.

Utilise all available booking resources and tools to develop proactive, cost-effective travel solutions that meet client needs.

Ensure all travel itineraries meet Duty of Care obligations, providing secure and compliant travel arrangements.

Respond to client enquiries via phone and email with professionalism and speed, consistently exceeding service expectations.

Adhere to internal and client-driven service level agreements while maintaining accuracy, attention to detail, and quality in all outputs.

Leverage technology systems to input, modify, and track travel reservations, ensuring data integrity and reliability.

Assist in the administration of travel documentation, including invoices, receipts, and reconciliation records where required.

Contribute to the ongoing improvement of travel processes by identifying efficiencies and suggesting practical enhancements.

Collaborate with internal stakeholders and suppliers to resolve issues and confirm travel arrangements without disruption.

Maintain current knowledge of travel regulations, security updates, and industry trends to support informed decision-making.

Demonstrate flexibility in working patterns to cover operational hours from 8am to 8pm on a shift rotation basis.

Requirements

Excellent written and verbal communication skills are essential for engaging with clients and colleagues in a professional manner.

Strong customer service skills with a genuine passion for helping people and resolving their travel needs effectively.

Exceptional attention to detail and organisational abilities to manage multiple bookings and competing priorities accurately.

Ability to remain calm under pressure and meet deadlines in a fast-paced, dynamic travel environment.

Strong interpersonal skills with the capacity to build positive, long-term relationships with clients, colleagues, and suppliers.

Team-oriented mindset with a positive, proactive approach and a winning mentality that supports collective goals.

Proficiency in Microsoft Word and Excel is required for daily tasks, reporting, and data management.

Commitment to delivering outstanding service and consistently going the extra mile for clients and internal partners.

Willingness to learn, develop new skills, and actively participate in training and coaching programmes to enhance performance.

Previous experience in customer service or a client-facing role is required to ensure readiness for operational demands.

Experience within the travel industry or knowledge of corporate travel processes is expected as a baseline for success.

Familiarity with GDS systems would be beneficial, particularly Sabre, with full training provided to reach competency.

Understanding of corporate client requirements and the ability to adapt service delivery to meet those needs is necessary.

Passion for travel and the travel management industry is a core requirement to sustain motivation and client empathy.

Practical notes

This role operates on a shift rotation basis within the hours of 8am to 8pm, requiring flexibility to cover business and peak travel periods. Reeds & Mackay is an equal opportunities employer, assessing all candidates based on skills, knowledge, qualifications, and capabilities without regard to age, gender, sexual orientation, gender reassignment, marital status, religion or belief, pregnancy or maternity, transgender status, race, colour, nationality, ethnic or social origin, or disability. The Sydney office serves as the central base for this position, and work location is fixed unless otherwise specified in an offer. No additional travel is required beyond standard commuting within the assigned operational area. This role does not require a visa for Australian citizens or permanent residents. Deadlines for application submission are not specified in the source documentation.