Client Account Manager, Large Customer Sales
Job description
About the role
Reddit is seeking a Senior Client Account Manager to join the Tech vertical within our Large Customer Sales team. You will work alongside Client Partners to execute campaigns and optimize performance for agencies and Fortune 500 advertisers. This position is responsible for owning the end-to-end client relationship, ensuring that strategic goals are met through diligent execution and data-driven insights. The hire will act as a primary liaison between the client and internal departments, translating client needs into actionable plans for the sales and product teams. You will leverage deep industry knowledge to identify growth opportunities and drive revenue expansion within existing accounts. Success in this role requires a proactive mindset and the ability to anticipate client needs before they are explicitly stated. You will be instrumental in shaping the client experience from initial contact through long-term account stewardship. This role demands a balance of strategic thinking and operational excellence to maintain high levels of client satisfaction.
Key facts
What you'll do
- Partner with Client Partners to translate high-level marketing objectives into detailed execution plans.
- Analyze campaign performance metrics to identify trends and generate actionable optimization recommendations.
- Cultivate and expand strategic relationships with key stakeholders at agency and Fortune 500 client organizations.
- Oversee the full lifecycle of marketing campaigns from kickoff to post-mortem analysis and reporting.
- Serve as the central point of contact for internal operations, managing revenue delivery timelines and issue resolution.
- Develop and deliver educational sessions on industry best practices and the distinct value proposition of the Reddit platform.
- Formulate media plans and advise clients on strategies for both brand awareness and direct response initiatives.
- Liaise with Ad Operations teams to troubleshoot technical issues and guarantee precise campaign implementation.
- Synthesize and articulate client feedback to product and engineering teams to influence mobile and native ads development.
- Provide mentorship and practical training to junior team members to elevate the entire department's performance.
- Monitor competitive landscape changes and incorporate learnings into future client strategies.
- Utilize advanced analytical skills to deconstruct complex business problems and derive data-backed solutions.
- Maintain meticulous records of all client interactions, forecasts, and pipeline activities within CRM systems.
- Drive cross-functional collaboration to ensure brand consistency and message alignment across all touchpoints.
- Identify new revenue streams and upsell opportunities within the existing client base.
Requirements
- Demonstrate 8+ years of cumulative experience in advertising sales and strategic account management roles.
- Possess a Bachelor of Arts or Bachelor of Science degree or equivalent practical experience that demonstrates professional readiness.
- Exhibit comprehensive understanding of the marketing funnel dynamics and the structure of traditional advertising ecosystems.
- Show advanced comprehension of digital measurement frameworks and the role of mobile measurement partners in attribution.
- Apply analytical reasoning to navigate multifaceted problems using quantitative data and qualitative insights.
- Maintain a proven history of establishing and sustaining high-level external partner relationships over extended periods.
- Flourish and sustain performance within a fast-paced, dynamic, and often unstructured sales environment.
- Employ strong written and verbal communication skills with a high attention to detail in all deliverables.
- Commit to ethical sales practices and compliance with all client and company policies.
- Display resilience and adaptability when managing multiple priorities under tight deadlines.
Nice to have
- Bring prior experience managing and selling solutions to Technology industry clients.
- Show advanced proficiency in Microsoft Excel for data analysis and reporting tasks.
Skills & tools
- Advertising sales
- Account management
- Digital marketing measurement
- Mobile measurement partners
- Media planning
- Excel
Practical notes
Base salary range: $135,100 to $189,200 USD. This role is also eligible for equity (RSUs) and commissions. Benefits include comprehensive health insurance, 401k matching, home office support, professional development funds, family planning support, flexible vacation, Reddit Global Days Off, 4+ months of paid parental leave, and paid volunteer time. Interviews may be recorded and summarized by AI, with an opt-out option available.
About the company
Reddit is a community of communities. It's built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about.