Senior Client Account Manager, Large Customer Sales

About the role

Reddit is seeking a Senior Client Account Manager to join the Pharma vertical within our Large Customer Sales team. You will partner with Client Partners to execute campaigns, optimize performance, and help major agencies and advertisers reach their marketing goals on our platform. This role requires a strategic thinker who can balance data-driven insights with creative storytelling to drive business growth. You will be responsible for ensuring that client objectives are met through meticulous planning and execution. The ideal candidate thrives in collaborative settings and is passionate about leveraging Reddit's unique community-driven environment. You will play a key role in shaping the client experience and contributing to the overall success of the Pharma vertical. This position demands a proactive approach to problem-solving and a commitment to maintaining strong client relationships.

Key facts

What you'll do

• Partner with Client Partners to achieve and exceed marketing objectives for advertisers through strategic campaign execution.
• Manage and grow relationships with existing agency partners and Fortune 500 clients to increase annual revenue and foster long-term loyalty.
• Oversee the full lifecycle of campaign launches, ensuring alignment with client goals and Reddit's platform capabilities.
• Provide data-driven optimizations to enhance campaign performance and deliver measurable results for clients.
• Handle internal account operations, including revenue delivery, forecasting, and troubleshooting any issues that arise.
• Educate agencies and brands on Reddit value propositions, best practices, and emerging trends in digital advertising.
• Consult with clients on both awareness and direct response strategies while creating comprehensive media plans tailored to their needs.
• Coordinate with Ad Ops teams to guarantee successful campaign delivery and resolve technical issues promptly.
• Advocate for client needs to internal stakeholders, influencing the mobile and general ads product roadmap where appropriate.
• Identify process improvements and mentor other team members to elevate the overall performance of the sales unit.
• Develop deep insights into client business challenges and propose innovative solutions using Reddit's ecosystem.
• Collaborate cross-functionally with product, marketing, and operations to ensure seamless execution of high-priority initiatives.
• Monitor industry developments and competitive landscapes to maintain a strategic advantage in client discussions.
• Drive adoption of new features and tools that enhance client outcomes and streamline workflows.
• Act as a trusted advisor, balancing consultative selling with operational excellence to exceed client expectations.

Requirements

• 8+ years of experience in account management and advertising sales, with preference for Pharma industry background to ensure relevant domain expertise.
• BA or BS degree or equivalent professional experience that demonstrates foundational knowledge and critical thinking skills.
• Deep knowledge of the traditional marketing ecosystem and the customer marketing funnel to navigate complex client environments.
• Familiarity with digital measurement, tracking, and mobile measurement partners to ensure accurate campaign analysis.
• Ability to analyze data to solve problems of varying scope, from tactical adjustments to strategic pivots.
• Proven track record of building external partnerships based on trust, transparency, and mutual growth.
• Strong communication and interpersonal skills to engage with diverse stakeholders at all organizational levels.
• High level of attention to detail and ability to thrive in a fast-paced, unstructured environment where priorities shift frequently.
• Tenacious, entrepreneurial mindset regarding process and product challenges, driving initiatives forward despite obstacles.
• Demonstrated ability to manage multiple priorities simultaneously while maintaining a high standard of work.
• Experience working within regulated industries such as Pharma, understanding compliance considerations and ethical standards.
• Comfort with ambiguity and a willingness to adapt strategies based on evolving market conditions and client feedback.
• Commitment to continuous learning and staying updated on industry trends, tools, and best practices.
• Willingness to travel as needed to support key clients and participate in industry events or conferences.

Nice to have

• Proficiency in Excel to enable advanced data analysis, reporting, and campaign modeling for informed decision-making.

Skills & tools

• Digital advertising measurement and tracking tools to monitor campaign effectiveness and user engagement.
• Mobile measurement partners to assess performance across mobile platforms and optimize user acquisition efforts.
• Excel for building dashboards, analyzing performance metrics, and forecasting business outcomes.

Practical notes

• Compensation includes base salary, equity in the form of restricted stock units, and commission to align personal success with company goals.
• Base salary range: $135,100 to $189,200 USD, reflecting the scope of responsibility and impact of the role.
• Benefits include comprehensive health, dental, and vision insurance, 401k matching, home office support, and professional development funds to support career growth.
• Time off includes flexible vacation, Reddit Global Days Off, 4+ months of paid parental leave, and paid volunteer time to encourage work-life balance and community involvement.
• Select interviews may be recorded and transcribed via AI; candidates have the option to opt out to ensure comfort and transparency in the hiring process.
• This role operates within a hybrid work model, requiring a combination of remote and in-office presence depending on team needs.
• The successful candidate will be expected to adhere to Reddit's core values of community, authenticity, and integrity in all interactions.
• This position reports to the leadership team within Large Customer Sales and works closely with cross-functional partners to drive business results.
• The role is integral to the growth of the Pharma vertical, requiring a results-oriented approach and a deep understanding of client needs.
• Candidates should be prepared to demonstrate their expertise through case studies, role-playing scenarios, and strategic discussions during the interview process.
• The ideal candidate will bring a blend of analytical rigor and creative thinking to solve complex marketing challenges.
• This is an excellent opportunity for a seasoned professional looking to make a significant impact in a dynamic and growing sector.