Technical Project Manager

About the role

Rainfocus is actively seeking a technical project manager to join its Client Services and Business Systems team, where you will own the end to end execution of software deployments for enterprise clients including Adobe, Cisco, and IBM. You will serve as the central point of alignment between business objectives and technical delivery, ensuring that project timelines, scope, and outcomes meet strict client expectations. In this position, you will leverage your understanding of AI driven tools to design process improvements that reduce manual effort and increase team efficiency across the project lifecycle. You will own the strategic oversight of project roadmaps while maintaining a sharp focus on daily delivery commitments and long term product direction. The role requires you to act as a translator between technical teams and business stakeholders, turning ambiguous needs into actionable plans. You will be responsible for identifying and implementing intelligent workflows that solve recurring business challenges and streamline operations. This is a hands on role where your decisions directly influence project success, client satisfaction, and the internal effectiveness of the business systems team.

Key facts

What you'll do

• Manage the roadmap and backlog for the Business Systems team by balancing daily delivery with long term product strategy and client commitments.
• Translate business requirements into precise technical tickets for developers and system administrators to ensure accurate implementation.
• Identify and implement AI based workflows to solve business challenges and increase team efficiency across project operations.
• Coordinate with cross functional stakeholders to vet requests, prioritize tasks, and resolve project escalations in a timely manner.
• Participate in agile ceremonies including standups, grooming sessions, and retrospectives to maintain alignment and continuous improvement.
• Learn and understand various software platforms quickly to identify integration opportunities and accurately scope technical requests.
• Act as the primary liaison between internal teams and external clients during deployment phases to keep projects on track.
• Maintain detailed documentation of project decisions, changes, and outcomes to support future planning and audits.
• Monitor project health indicators and adjust plans as needed to address risks, dependencies, and shifting priorities.
• Collaborate with technical leads to define acceptance criteria and verify that delivered solutions meet business needs.
• Support the evaluation of new tools and platforms that could enhance the team's ability to deliver value to clients.
• Drive post implementation reviews to capture lessons learned and improve execution on subsequent projects.
• Manage competing priorities by negotiating timelines, scope, and resources with stakeholder input.
• Ensure that all project activities comply with internal policies, client contractual terms, and quality standards.
• Contribute to the ongoing refinement of project management practices and the adoption of emerging methodologies.

Requirements

• Proven experience in technical project management, product ownership, or managing backlogs for IT or business systems teams in a professional setting.
• Demonstrated hands on experience using AI tools such as Claude, Gemini, or Slackbot to address business problems and improve workflows.
• Ability to communicate complex technical requirements clearly to both developers and non technical stakeholders without losing essential detail.
• Capacity to quickly learn new software systems and understand how platforms connect via APIs to define accurate technical scopes.
• Ability to travel up to 20 percent of the time, which may include onsite attendance at client events that can occur on weekends.

Nice to have

• Direct experience with the Salesforce ecosystem and its third party integrations in a project management or administrative capacity.
• Background in enterprise administration or building agents and workflows using tools like Claude, Clay, Rovo, or Gemini.
• Experience writing detailed technical documentation or requirements that clearly guide software development teams.
• Familiarity with Scrum or Kanban frameworks and project management tools like Jira to support structured delivery practices.

Practical notes

Travel requirements average 5 to 7 days per trip for client events and post conference meetings, and these engagements may require weekend attendance. The position is full time and offers flexibility for remote work within the United States, with compensation aligned to experience and location.