Customer Success Operations Manager

About the role

This position sits at the intersection of Ad Operations, Publisher Monetization, data, and technology, and is critical to achieving our clients' goals. The role requires strong fluency in Spanish (written and spoken) along with a foundational understanding of publisher-side programmatic advertising. Success in this role depends on the ability to communicate clearly with Spanish-speaking stakeholders while supporting monetization, integrations, and performance across the publisher ecosystem. You will be curious, resourceful, and comfortable figuring things out independently, with a strong desire to learn and grow in the Adtech space. You will own the end-to-end operational health of the publisher customer lifecycle in the Spanish-speaking market.

Key facts

What you'll do

Provide day-to-day operational and technical support for publisher clients across Spain.

Clearly explain technical concepts to non-technical stakeholders in Spanish and English.

Support publisher onboarding and implementation using defined processes and best practices.

Analyze reports to identify performance trends and basic anomalies.

Help translate data into clear, actionable insights for clients and internal teams.

Apply structured thinking to troubleshoot issues and propose next steps.

Stay up to date with PubMatic's evolving products, services, and Adtech ecosystem changes.

Proactive and self-motivated, thriving in a small team environment.

You have a strong work ethic and ownership mindset you see issues through to resolution.

Analytical, logical, and structured in problem-solving approach.

Detail-oriented without losing sight of the bigger picture.

Customer-focused, with a bias toward action and continuous improvement.

Fluent in Spanish and English, both written and spoken.

You have 1-2 years of experience in an environment requiring fluency in Spanish (written and spoken).

Requirements

Should have a Bachelor's degree in engineering (CS / IT) or equivalent degree from a well-known institute/university.

You must be fluent in Spanish (written and spoken) to perform the essential functions of this job.

You must be fluent in English (written and spoken) to communicate effectively with global teams.

You must possess a foundational understanding of publisher-side programmatic advertising concepts.

You must have basic analytical skills to interpret reports and identify performance trends or anomalies.

You must be comfortable learning and using operational tools such as Salesforce, JIRA, and Zendesk.

You must be comfortable using AI-powered tools like ChatGPT, Gemini, or Perplexity to learn new concepts and troubleshoot issues.

You must be able to work in a hybrid work model, which includes 3 days in the office and 2 days working remotely.

Nice to have

1-2 years of experience in an environment requiring fluency in Spanish (written and spoken).

Strong written and verbal communication skills in English, with the ability to communicate clearly with global teams.

Basic understanding of digital advertising or publisher monetization concepts.

Familiarity with concepts such as header bidding, Open RTB, or SSPs (hands-on experience not required).

Interest in mobile monetization and ad SDKs; prior exposure is a plus but not mandatory.

Comfortable working with Excel or spreadsheets and the ability to analyze data to identify simple trends or anomalies.

Exposure to BI tools or analytics platforms is a plus.

Willingness to learn and maintain operational tools such as Salesforce, JIRA, Zendesk.

Comfortable using AI-powered tools (e.g. ChatGPT, Gemini, Perplexity) to learn new concepts, troubleshoot issues, and improve productivity.

Practical notes

Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days "in office" and 2 days "working remotely") that is intended to maximize collaboration, innovation, and productivity among teams and across functions.

Benefits: Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we're back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more!

Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don't just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About PubMatic: PubMatic is one of the world's leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce c