Account Manager

About the role

You will own the strategic management and growth of Provectus's existing client accounts on the East Coast, acting as the primary commercial owner for a defined portfolio. This role requires you to drive renewal and expansion revenue by maintaining deep relationships with enterprise stakeholders and ensuring ongoing commercial engagement. You will manage multiple active engagements at once, tracking delivery health across projects and aligning internal resources to client needs. A core part of this position is becoming a trusted advisor, where you translate business outcomes into Provectus capabilities and influence strategic decisions within client organizations. You will identify and own upsell and cross-sell opportunities, expanding the scope of work within existing relationships without relying on new sales cycles. You must maintain fluency in Provectus service lines and be able to discuss new workstreams, additional business units, and evolving service lines as Anthropic's Claude-based offerings develop. This position operates within a Premier AWS partner and Anthropic Strategic Partner environment, focusing on production AI systems for Financial Services and Life Sciences clients. You will reimagine how clients operate and compete by embedding with them and delivering measurable AI outcomes rather than only advisory support.

Key facts

What you'll do

Own and grow a book of business across a defined portfolio of active and recently closed accounts on the East Coast.

Drive expansion revenue by identifying upsell and cross-sell opportunities within existing client relationships.

Track delivery health across multiple engagements and surface risks or issues to internal stakeholders proactively.

Act as a trusted advisor to enterprise stakeholders, aligning Provectus capabilities with client strategic objectives.

Manage commercial engagement for clients, ensuring ongoing dialogue and value realization beyond project delivery.

Identify new workstreams and business units where Provectus can deliver additional AI outcomes within existing accounts.

Maintain fluency in current Provectus service lines and be able to discuss evolving Anthropic-based offerings as they emerge.

Coordinate with delivery and technical teams to ensure solution fit and client expectations are met throughout engagements.

Support the transition of recently closed deals into active commercial engagement and revenue generation.

Represent client portfolio performance internally, highlighting opportunities and trends that inform strategic decisions.

Engage with evolving service lines and new offerings to support conversations about future client needs and capabilities.

Ensure clients remain commercially active, reinforcing ongoing value and alignment with Provectus business outcomes.

Collaborate with internal partners to align resources, timelines, and delivery for multi-account management.

Leverage Premier AWS and Anthropic Strategic Partner relationships to reinforce client confidence in solution delivery.

Demonstrate commercial ownership by translating client business problems into Provectus service roadmap alignment.

Requirements

You must have experience managing enterprise client portfolios with a focus on account growth and renewal outcomes.

You must have a track record of driving expansion revenue within existing client relationships in a services or technology environment.

You must be able to demonstrate commercial fluency in AI, cloud, or enterprise technology services relevant to Provectus offerings.

You must have experience working directly with enterprise stakeholders, including C-level and business unit leaders.

You must have strong communication skills, able to translate complex service capabilities into clear business outcomes for clients.

You must be comfortable managing multiple priorities and simultaneous engagements while maintaining attention to detail.

You must have experience tracking delivery health and flagging risks or issues within client engagements.

You must be based in or willing to relocate to Philadelphia, Pennsylvania for this role.

Nice to have

Experience with AWS and cloud infrastructure relevant to AI and machine learning workloads.

Familiarity with Anthropic Claude or large language model offerings and their commercial applications.

Background in Financial Services or Life Sciences verticals and their regulatory or operational contexts.

Experience in a Premier AWS partner or similar strategic partnership environment.

Understanding of production AI systems and their implementation challenges in enterprise settings.

Experience with value-based selling and outcome-driven conversations in enterprise technology.

Practical notes

This is a full-time role based in Philadelphia, Pennsylvania.

The position involves managing a portfolio of active and recently closed accounts on the East Coast.

Travel may be required to client sites as needed across the region.

Visa sponsorship may be considered for qualified candidates, subject to role and client requirements.

Candidates must be able to start within a reasonable timeframe as defined by hiring timelines.

Applications should reflect direct experience in account management within enterprise technology or AI services.