Maintenance Manager

About the role

The serves as the primary leader for engineering and maintenance, ensuring that every system within the building functions reliably and without flaw. You will manage the complete lifecycle of maintenance, from preventative care to emergency response, directly shaping the experience of guests, residents, employees, and third-party partners. This role demands operational discipline and a collaborative spirit, blending technical oversight with hands-on execution to safeguard the integrity of the property. You will translate strategic maintenance goals into daily action, creating and managing work schedules that keep the building open, functional, and aligned with long-term operational objectives. Decisions made in this position will protect the value of the real estate and preserve the distinct, home-like experience Placemakr offers for every stay. This is a hands-on leadership position that requires engagement with the physical building and the people who live, work, and visit within it. You will act as a critical liaison between operators, investors, and maintenance staff to drive a seamless experience that supports occupancy goals and reinforces the core mission of merging residence with reception.

Key facts

What you'll do

• Execute the work posted for the Maintenance Manager role, translating strategic objectives into actionable plans that maintain building performance.
• Create and manage dynamic work schedules that optimize building functionality, ensuring essential systems remain operational across all shifts and seasonal variations.
• Guide vendor relationships by establishing clear expectations, monitoring performance, and enforcing service level agreements to maintain quality and reliability.
• Oversee unit turnovers with precision, coordinating logistics to ensure spaces are ready for new residents and guests with speed, efficiency, and attention to detail.
• Apply technical expertise across building envelope systems, including HVAC, plumbing, electrical, and elevators, to diagnose issues and implement effective solutions.
• Implement preventative checks and protocols that identify potential failures before they occur, reducing downtime and preserving the integrity of the property.
• Manage work order management processes by balancing technician workloads, prioritizing tasks, and tracking progress to meet operational demands.
• Monitor and enforce safety and security protocols rigorously, ensuring compliance with both internal standards and external regulations to protect occupants and assets.
• Review inspection records and preventative maintenance schedules to identify trends, extract insights, and develop strategies that minimize future disruptions.
• Collaborate closely with the Area Chief Engineer to align maintenance strategy with business objectives, ensuring resources and priorities remain in balance.
• Act as a central communication hub, coordinating with operators, investors, and maintenance staff to resolve issues efficiently and maintain alignment.
• Drive occupancy support initiatives by maintaining a building environment that feels seamless, reliable, and consistently high quality for every interaction.
• Lead emergency response efforts as needed, coordinating with internal teams and external vendors to resolve critical issues swiftly and safely.
• Document all maintenance activities, decisions, and outcomes to create a clear record that supports continuous improvement and operational transparency.
• Ensure all logistical aspects of turnover activities are managed with speed and accuracy, minimizing downtime between guest stays and resident move-ins.
• Uphold the financial and operational expectations of owners and partners by maintaining properties that reflect the value and standards of the Placemakr brand.

Requirements

The role requires a commitment to a rotational schedule that includes evenings, weekends, and holidays to ensure the building remains fully operational at all times. You must bring three to five years of experience in maintenance or facility operations to demonstrate your capability in real-world environments. A deep understanding of building systems-such as HVAC, plumbing, electrical, and elevators-is mandatory for effective oversight and decision-making. You must have a proven ability to manage vendor contracts and supervise unit turnovers efficiently, ensuring standards are met and risks are minimized. A proactive approach to preventative maintenance and inspections is necessary to uphold building integrity and prevent minor issues from escalating. Strong organizational skills are required to balance multiple priorities, manage technician workloads, and maintain detailed records for compliance and reporting. The ability to work independently and as part of a team is essential, as this role operates at the intersection of technical execution and cross-functional collaboration. Reliability, accountability, and a commitment to safety are non-negotiable, as your actions directly impact the experience of residents, guests, and partners.