Product Manager

About the role

The hire will own the end-to-end product strategy and execution for key patient journeys within the Phoenix and Raven product suites. They will act as the operational backbone for cross-functional initiatives, ensuring alignment between engineering, clinical, pharmacy operations, CX, and marketing teams. This role requires a deep commitment to building a consumer-grade digital experience that feels intuitive and trustworthy to Canadian patients. The hire will apply first-principles thinking and structured frameworks to translate complex user needs into clear product opportunities. Success is measured by improved activation, retention, and lifetime value within a heavily regulated healthcare environment. They will leverage Shape Up methodologies to define appetite, scope, and risk management for active workstreams. Ultimately, this person will bring structure and momentum so that the broader product teams can operate at their highest possible leverage.

Key facts

What you'll do

• Orchestrate product workstreams end-to-end, owning discovery, delivery, and post-launch iteration for patient-facing features.
• Craft clear, well-scoped briefs that equip engineering and design teams with the context required to execute confidently and efficiently.
• Synchronize efforts across engineering, clinical and pharmacy operations, CX, and marketing to remove roadblocks and accelerate delivery.
• Convert patient and business needs into defined product opportunities that directly enhance activation, retention, and long-term value.
• Employ Shape Up methodologies to shape project appetite, identify risks early, and sustain execution momentum throughout the lifecycle.
• Utilize first-principles reasoning and JTBD frameworks to decode patient motivations and convert insights into concrete product decisions.
• Drive roadmap planning by mapping dependencies, evaluating tradeoffs, and sequencing pragmatic solutions for complex environments.
• Enhance back-office tooling across patient operations, fulfillment, support, billing, and clinical administration to streamline workflows.
• Maintain rigorous documentation to ensure decisions, requirements, and process knowledge remain accessible and reusable.
• Partner closely with engineering to balance ambitious growth goals with platform stability, data integrity, and patient safety.
• Scout and pilot AI-assisted automation opportunities across product workflows, internal tooling, and support operations to boost efficiency.
• Define and monitor success metrics, using data to evaluate outcomes and inform ongoing prioritization and iteration.

Requirements

• Hold a minimum of 4 years and a maximum of 6 years of hands-on Product Management experience, with a proven track record of shipping workstreams from concept to production.
• Demonstrate strong systems thinking by naturally considering workflows, edge cases, operational impact, and scalability in every decision.
• Bring direct experience with operationally complex products, including admin tooling, back-office systems, and cross-functional process coordination.
• Thrive in ambiguous, fast-moving environments by creating clarity independently without waiting for structure to be provided.
• Communicate clearly through concise, actionable briefs, specifications, and decisions that align stakeholders.
• Show familiarity with Shape Up, JTBD, or similarly pragmatic product frameworks as a preferred method of work.
• Exhibit a visible track record of curiosity by experimenting with AI tools such as Claude, ChatGPT, and Cursor, along with side projects, prototypes, or self-initiated builds.
• Apply genuine empathy for patients and users by seriously considering their anxieties, motivations, and the stakes of the problems being solved.
• Navigate technical tradeoffs effectively and collaborate with engineering teams on scope, sequencing, and implementation details.
• Maintain data fluency by defining success metrics, evaluating outcomes, and allowing data to guide prioritization.
• Show commercial awareness by consistently linking product decisions to activation, retention, and business performance outcomes.
• Operate with low ego and high ownership, taking full responsibility for product outcomes and cross-team coordination.
• Possess a background in healthcare, fintech, logistics, or other trust-sensitive, operationally intensive environments as a strong asset for understanding regulatory and operational nuance.

Nice to have

Not applicable, as the SOURCE does not list any preferred qualifications beyond the core requirements.

Practical notes

The engagement is full_time, and the candidate must be located in Toronto, Ontario. The role involves in-person collaboration within an on-site team environment.