Client Strategy Associate

About the role

You will own the end-to-end success of pharmaceutical manufacturer programs on the PHIL platform, acting as a primary liaison between our clients and internal operational teams. This role requires you to develop and execute detailed engagement plans that ensure seamless program launches and ongoing optimization. You will leverage strategic analysis to interpret program performance, identify risks before they escalate, and drive successful client outcomes. You will translate complex platform data into clear narratives that demonstrate tangible value to stakeholders. Additionally, you will serve as a strategic advisor, helping clients align their objectives with PHIL's capabilities to maximize therapy accessibility. You will collaborate closely with cross-functional partners to resolve challenges and improve client workflows. Ultimately, you will build trusted relationships that position PHIL as an indispensable partner in their commercial success.

Key facts

What you'll do

• Orchestrate day-to-day client engagement to support program health and ensure alignment with PHIL's platform capabilities.
• Translate ambiguous client objectives into concrete, actionable next steps that the PHIL operations team can execute efficiently.
• Construct and maintain performance dashboards that monitor key success metrics across pharmaceutical manufacturer programs.
• Analyze therapeutic area dynamics to uncover trends, bottlenecks, and opportunities for prescriber engagement optimization.
• Generate strategic insights that inform program rule adjustments and enhance the patient experience across the prescription journey.
• Act as the primary day-to-day point of contact for assigned clients, managing communications regarding performance and goal progression.
• Partner with internal product and operations teams to diagnose issues, escalate when necessary, and navigate stakeholder pushback diplomatically.
• Drive data quality initiatives that ensure integrity, accessibility, and reliability of program information within reporting systems.
• Identify friction points in operational workflows and design process improvements that boost efficiency for both clients and internal teams.
• Collaborate with client success and market access teams to coordinate new program launches and ensure smooth onboarding.
• Synthesize complex performance data into clear recommendations that help clients optimize their programs for long-term success.
• Monitor program milestones proactively, flagging risks early and helping to steer corrective actions that protect client outcomes.
• Work with external partners to align PHIL's digital stakeholder experiences with client commercial and medical strategies.
• Support the development of market access solutions that improve therapy accessibility and adherence for patient communities.
• Maintain a scrappy, resourceful approach to problem-solving, navigating ambiguity without requiring a pre-defined playbook.

Requirements

• Hold a Bachelor's degree in Business, Healthcare Management, Finance, Economics, Statistics, or a related field.
• Acceptable alternative paths include equivalent experience that demonstrates mastery of analytical and client-facing responsibilities.
• Bring 3-7 years of professional experience in client-facing, consulting, analytics, business strategy, or startup operations roles.
• Prior exposure to healthcare, life sciences, or pharmaceutical environments is strongly preferred for contextual relevance.
• Demonstrate strong analytical skills with a meticulous attention to detail that ensures high data integrity.
• Show proficiency with business intelligence and data visualization tools such as Looker, Tableau, or Power BI.
• Maintain a data-driven mindset, turning complex datasets into clear, actionable insights for diverse audiences.
• Operate effectively as a scrappy problem solver who thrives in ambiguous situations and finds paths forward without clear guidance.
• Prove a track record of driving results through a combination of direct execution and cross-functional influence.
• Communicate excellently in both written and verbal formats to build trust with clients and stakeholders.
• Align internal and external stakeholders around shared goals through disciplined relationship management.
• Navigate competing priorities with professionalism while maintaining a focus on program performance and client success.
• Adhere to PHIL's standards for reliability, ownership, and transparency in all client interactions.
• Commit to continuous learning to keep pace with evolving health-tech workflows and pharmaceutical market dynamics.

Practical notes

LENGTH: 700-900 words. No HTML, no markdown, no em dashes.

Output the page only.