Hospitality Officer

About the role

As a , you will play a vital role in ensuring that our guests have a memorable and enjoyable experience. You will be responsible for managing various aspects of hospitality services, including guest relations, event coordination, and facility management. This position requires a proactive individual who thrives in a dynamic environment and is committed to delivering exceptional service. You will work closely with a diverse team to create a welcoming atmosphere and uphold Pgl's reputation for excellence in hospitality.

Key facts

What you'll do

• Oversee daily operations of hospitality services, ensuring that all guest needs are met promptly and effectively.
• Coordinate and manage events, including planning, setup, and execution, to guarantee a seamless experience for attendees.
• Serve as the primary point of contact for guests, addressing inquiries, resolving issues, and providing information about services and amenities.
• Collaborate with the housekeeping and maintenance teams to ensure that facilities are clean, well-maintained, and ready for guest use.
• Develop and implement standard operating procedures to enhance service delivery and improve guest satisfaction.
• Monitor guest feedback and conduct regular surveys to assess service quality and identify areas for improvement.
• Train and mentor new staff members, fostering a culture of teamwork and high performance within the hospitality team.
• Assist in managing budgets and financial reports related to hospitality services, ensuring adherence to company policies and financial goals.
• Promote Pgl's hospitality services through various channels, including social media, to attract new guests and retain existing ones.
• Organize and participate in staff meetings to discuss operational challenges, share best practices, and strategize for future initiatives.
• Maintain accurate records of guest interactions and transactions to support effective communication and service continuity.
• Ensure compliance with health and safety regulations, as well as company policies, to create a safe environment for both guests and staff.

Requirements

• Proven experience in a hospitality or customer service role, ideally within a hotel or event management setting.
• Strong interpersonal and communication skills, with the ability to engage effectively with guests and team members.
• Excellent organizational skills and attention to detail, capable of managing multiple tasks simultaneously.
• Ability to work flexible hours, including weekends and holidays, to meet the needs of guests and events.
• Proficiency in English; knowledge of additional languages is a plus.
• Familiarity with hospitality management software and tools is advantageous.
• Strong problem-solving skills, with a proactive approach to addressing challenges as they arise.
• A passion for delivering outstanding service and creating positive guest experiences.

Nice to have

• Previous experience in event planning or coordination is a valuable asset.
• Certification in hospitality management or a related field can enhance your candidacy.
• Experience working in a multicultural environment, demonstrating adaptability and cultural sensitivity.

Skills & tools

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and hospitality management software.
• Strong customer service orientation and the ability to handle difficult situations with grace.
• Effective time management skills, with the ability to prioritize tasks and meet deadlines.
• Familiarity with health and safety regulations in the hospitality industry.

Practical notes

• This position is based in Bucharest, Romania, and may require occasional travel for events or training.
• Candidates must be eligible to work in Romania, and visa sponsorship is available for qualified applicants.
• The role may involve physical activities, including lifting and moving equipment for events.
• Applicants should be prepared for a fast-paced work environment and possess a flexible mindset to adapt to changing demands.

Join Pgl as a Hospitality Officer and contribute to creating unforgettable experiences for our guests. If you are passionate about hospitality and ready to take on a challenging yet rewarding role, we encourage you to apply through our website. Your journey in the world of hospitality starts here!