Account Manager

About the role

As an , you will play a pivotal role in nurturing and expanding client relationships, ensuring that our clients receive exceptional service and value from our offerings. This position requires a strategic mindset and a proactive approach to problem-solving, as you will be the primary point of contact for clients, guiding them through their journey with us. You will collaborate closely with various internal teams to deliver tailored solutions that meet client needs while driving business growth for Pgl.

Key facts

What you'll do

• Serve as the main liaison between Pgl and assigned clients, ensuring clear communication and understanding of their needs and expectations.
• Develop and maintain strong relationships with key stakeholders within client organizations to foster trust and loyalty.
• Identify opportunities for upselling and cross-selling Pgl's services, contributing to revenue growth and client satisfaction.
• Collaborate with internal teams, including marketing, product development, and customer support, to create customized solutions that address client challenges.
• Monitor project progress and performance metrics, providing regular updates to clients and internal teams to ensure alignment and transparency.
• Conduct regular client meetings and reviews to assess satisfaction levels, gather feedback, and identify areas for improvement.
• Prepare and present reports on account performance, including insights and recommendations for future strategies.
• Assist in the negotiation of contracts and agreements, ensuring that terms are favorable for both Pgl and the client.
• Stay informed about industry trends and competitor activities to provide clients with relevant insights and recommendations.
• Manage client budgets and forecasts, ensuring that projects remain within scope and financial targets are met.
• Resolve any issues or conflicts that arise in a timely and professional manner, ensuring client satisfaction is maintained.
• Participate in training and development programs to enhance your skills and knowledge in account management and industry best practices.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• A minimum of 3 years of experience in account management or a similar role, preferably within the technology or services sector.
• Proven track record of managing multiple client accounts and delivering results in a fast-paced environment.
• Strong interpersonal and communication skills, with the ability to build rapport with clients and internal teams.
• Excellent organizational skills and attention to detail, with the ability to manage competing priorities effectively.
• Proficiency in CRM software and Microsoft Office Suite, particularly Excel and PowerPoint.
• Ability to analyze data and generate actionable insights to inform decision-making.
• Strong problem-solving skills and a proactive approach to addressing client needs.
• Fluency in English; knowledge of additional languages is a plus.

Nice to have

• Experience in the travel or leisure industry, particularly in a client-facing role.
• Familiarity with digital marketing strategies and tools.
• Previous experience working in a multicultural environment or with international clients.
• Certification in account management or related fields is an advantage.

Skills & tools

• Strong negotiation and persuasion skills.
• Ability to work collaboratively in a team-oriented environment.
• Proficient in using project management tools to track progress and deliverables.
• Strong analytical skills to interpret data and make informed recommendations.
• Excellent presentation skills, with the ability to convey complex information clearly and concisely.

Practical notes

• This position is based in Bucharest, Romania, and may require occasional travel to meet with clients or attend industry events.
• The work environment is dynamic and fast-paced, requiring adaptability and a willingness to learn.
• Pgl is committed to fostering a diverse and inclusive workplace, encouraging applications from individuals of all backgrounds.
• Interested candidates are encouraged to apply through the provided link, ensuring that their application highlights relevant experience and skills.

META

Company: Pgl

Title: Account Manager

Listed

location: Bucharest, RO

Job type: Full-time

Apply URL: https://pgl.bamboohr.com/careers/28