Account Manager Support

About the role

At Perk, our customers' happiness is at the heart of our success. As an Account Manager Support DACH, you will be pivotal in ensuring our customers in the DACH region feel supported, valued, and wowed by our service across both our Travel and Spend products. This role is a perfect fit for a proactive problem-solver with a knack for building trust, who's excited by the challenge of increasing both customer satisfaction and account growth.

Location: Spain

Engagement: Full-time

What you'll do

Manage a large portfolio of Longtail customers across our Travel and Spend products by expertly handling a high volume of inbound messages across multiple channels. This is a rather reactive role where your ability to solve problems quickly and effectively will be key.

Act as Perk's biggest advocate within your clients and your clients' biggest advocate within Perk. You'll be the first one to address any issues, get support from our technical teams, and educate your clients on new product features across both Travel and Spend.

Identify common problems across the accounts and develop efficient processes to manage a large inbound message flow. You'll be instrumental in ensuring repeated issues are not happening.

Gain a deep understanding of Perk's Travel and Spend products to fully appreciate each stage of the customer journey and support customers using either or both solutions.

Unlock hidden potential and grow partnerships by identifying opportunities for growth within your portfolio of accounts, including cross-sell between Travel and Spend.

Requirements

Demonstrate native or advanced level proficiency in German and fluent English communication skills in written and verbal formats.

Bring a genuine interest in the Travel industry and/or SaaS products to better understand customer contexts and pain points.

Thrive as a self starter in a fast paced high volume environment where priorities can shift quickly and independently.

Approach every interaction with a customer focused mindset and a passion for problem solving to deliver consistently excellent experiences.

Act as a team player by collaborating effectively with cross functional partners to resolve issues and improve support processes.

Show eagerness to learn new tools and workflows and to incorporate AI and other emerging technologies into daily routines.

Apply basic commercial acumen to analyze account health and identify realistic growth opportunities including cross product expansion.

Exhibit hunger to learn and a motivation to continuously develop skills knowledge and processes to benefit both you and our customers.

Our benefits

Receive competitive compensation and equity ownership in Perk

Rest and recharge with our generous allocation of vacation days plus public holidays

Take control of your physical health with your choice of private healthcare or a gym allowance

Know that your loved ones are protected financially through your Life Insurance if the worst were to happen

Join our unforgettable Perk events, including our spectacular annual summer party

Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones

Make your money go further with our flexible compensation plan

Focus on your family with 17 weeks' paid parental leave during your child's first year

Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes

Broaden your horizons with up to 20 "Work from Anywhere" days per year

Nurture your language skills with in real-life English, Spanish and Catalan lessons

Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years

Let us help you move to one of our hubs with relocation support

Interview process

Talent Acquisition Interview - 30 mins

Virtual

Hiring Manager Interview -