Enterprise Account Manager

About the role

Join our Account Management team as an Enterprise Account Manager, focusing on top-tier client satisfaction and driving growth. You will manage a portfolio of key accounts, aiming to expand revenue and margins. This position requires a proactive approach in a rapidly evolving, high-growth environment.

Key facts

What you'll do

• Manage a portfolio of Tier 1 clients, building relationships with decision-makers across various departments.
• Create and implement strategic account plans by understanding client needs, identifying growth opportunities, and minimizing risks.
• Discover expansion possibilities across different business units, regions, and product lines through new business, upsells, and cross-sells.
• Promote the adoption of Perk's Travel and Spend platform by highlighting underused features and assisting with change management.
• Use data and analytics to conduct Quarterly Business Reviews, presenting reports on business outcomes, product adoption, and future strategies.
• Become an expert on Perk's platform to educate clients on new features and consistently achieve expansion goals.
• Identify and resolve client challenges, developing both immediate and long-term solutions to improve satisfaction.
• Act as a liaison between clients and internal teams (Product, Engineering, Technical Support) to resolve issues and influence product development.
• Prioritize time and resources effectively to maximize impact across your client portfolio and business initiatives.

Requirements

• Significant experience managing Tier 1 clients in SaaS, travel-tech, fintech, or spend management.
• Demonstrated ability to build relationships with finance, procurement, travel, HR, IT, and executive leadership in large organizations.
• Experience navigating complex enterprise structures with multiple stakeholders and procurement processes.
• Excellent presentation and communication skills, with the ability to influence and build lasting relationships.
• Strong financial, commercial, and analytical understanding, capable of discussing T&E policy, spend controls, ROI, and operational efficiency with finance leaders.
• A results-oriented mindset with a focus on client satisfaction and long-term value.
• Exceptional prioritization and time management skills to handle multiple competing priorities.
• Empathetic approach to client support and problem-solving.
• Honest, open, and trustworthy team player focused on collective success.
• Focused and determined, able to concentrate on major accomplishments.
• Growth mindset, actively seeking and accepting constructive feedback.

Nice to have

• Experience with finance, procurement, travel, or expense management ecosystems.

Skills & tools

• Salesforce
• Google Tools
• Zendesk
• Looker

Practical notes

• Benefits include competitive compensation, equity, 20 vacation days, 12 public holidays, medical plans (with company contributions and HSA option), dental, vision, Wellhub gym subscription, life and disability insurance, 401(k) with company match, pet insurance discounts, company events, Spring Health wellbeing support (therapy and coaching), 12-16 weeks paid parental leave, 16 paid volunteering hours annually, up to 20 "Work from Anywhere" days per year, and a four-week paid sabbatical after 5 years.
• Relocation support may be available.
• English is the official office language; please submit your resume in English.
• This role requires you to be within commuting distance of our Chicago office for in-person work 3 days a week.
• Be aware of recruitment scams; official communications come from @perk.com or @externalperk.com. We will never ask for payment or sensitive personal information early in the process.