Application and Database Support Engineer
Job description
Application and Database Support Engineer at Peridot Group.
About the role
As an Application and Database Support Engineer at Peridot Group, you will play a crucial role in maintaining and enhancing our software applications and database systems. Your expertise will ensure that our applications run smoothly and efficiently, providing our clients with the highest level of service. You will collaborate with various teams to troubleshoot issues, implement solutions, and contribute to the overall improvement of our technology stack. This position offers a unique opportunity to work in a dynamic environment where your skills will directly impact the success of our operations.
Key facts
What you'll do
- Provide first-line support for application and database-related issues, ensuring timely resolution to minimize downtime.
- Collaborate with development teams to identify and resolve bugs, enhancing application performance and user experience.
- Monitor database performance and implement optimization strategies to improve efficiency and reliability.
- Conduct regular system audits and maintenance tasks to ensure data integrity and security across all platforms.
- Assist in the deployment of new applications and updates, ensuring that all changes are documented and communicated effectively.
- Develop and maintain comprehensive documentation for application processes, database schemas, and troubleshooting procedures.
- Participate in on-call support rotations to address urgent issues outside of regular business hours.
- Work closely with cross-functional teams to gather requirements and provide technical insights for new projects and initiatives.
- Train and mentor junior staff members, sharing knowledge and best practices in application and database management.
- Stay updated on industry trends and emerging technologies to continuously improve our support processes and tools.
- Engage in root cause analysis for recurring issues, proposing long-term solutions to prevent future occurrences.
- Facilitate user training sessions to enhance client understanding and utilization of our applications.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- A minimum of 3 years of experience in application support, database management, or a similar role.
- Proficiency in SQL and experience with relational databases such as MySQL, PostgreSQL, or Oracle.
- Familiarity with application support tools and methodologies, including ticketing systems and monitoring software.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
- Excellent communication skills, both verbal and written, to effectively interact with technical and non-technical stakeholders.
- Ability to work independently and as part of a team in a fast-paced environment.
- Experience with cloud technologies and services (e.g., AWS, Azure) is a plus.
Nice to have
- Knowledge of programming languages such as Python, Java, or C# for scripting and automation tasks.
- Experience with DevOps practices and tools, including CI/CD pipelines.
- Familiarity with ITIL or similar service management frameworks.
- Previous experience in a customer-facing support role, enhancing user satisfaction and engagement.
Skills & tools
- Strong understanding of database design principles and data modeling techniques.
- Proficient in using monitoring and performance tuning tools to assess application and database health.
- Familiarity with version control systems, such as Git, for managing code changes and collaboration.
- Experience with Agile methodologies and project management tools, such as Jira or Trello.
Practical notes
- This position is based in Budapest, Hungary, and requires the candidate to work on-site.
- Candidates must be eligible to work in Hungary; visa sponsorship is available for the right candidate.
- The role may involve occasional travel for training or project-related activities.
- Interested applicants can apply through the provided link: https://peridotgroup.bamboohr.com/careers/207.
Join Peridot Group as an Application and Database Support Engineer and be part of a team that values innovation, collaboration, and professional growth. Your contributions will help shape the future of our technology solutions and enhance the experience of our clients. We look forward to your application!