Voice Over Artist

About the role

You will be the voice that guides millions of daily transactions across India's largest payment platform by users and transactions. This role owns the sonic identity of critical user interactions in the Paytm Super App, translating functional prompts into clear, human, and reassuring communication. You will shape how users perceive speed, reliability, and trust through the quality of your spoken delivery in high-stakes scenarios. You are responsible for recording and perfecting audio scripts for interactive voice response flows, in-app alerts, and time-sensitive promotional campaigns. You will act as a strategic partner to product and operations teams, aligning your recordings with evolving business priorities and compliance expectations. You will safeguard the brand's integrity by maintaining consistent tone, precise Hindi and English diction, and strict adherence to brand voice guidelines across every file. You will manage multiple competing deadlines without compromising on audio quality or clarity, ensuring that each output meets technical standards for mobile and device playback. You will continuously refine your vocal performance based on structured feedback and data-driven insights to improve user comprehension and engagement.

Key facts

What you'll do

Interpret complex product requirements and translate them into clear, user-friendly voice scripts for IVR and application flows.

Deliver crisp, accurate, and emotionally appropriate voiceovers in both Hindi and English that reflect the intended user journey.

Record high-quality audio files in a home studio or professional booth, ensuring zero background noise and optimal vocal clarity.

Collaborate closely with product managers and operations specialists to align recordings with feature launches and promotional campaigns.

Edit and refine recordings to meet strict timing constraints while preserving natural speech rhythm and listener comfort.

Maintain a detailed inventory of all voice assets, versioning files, and metadata to ensure quick retrieval and regulatory compliance.

Monitor playback across multiple devices, including smartphones, feature phones, and Sound-box hardware, to verify audio fidelity and intelligibility.

Coordinate with localization teams to adapt scripts and recordings for regional campaigns while preserving brand consistency.

Support rapid A/B testing of alternative voice styles, pitches, and pacing to optimize user response and reduce call abandonment.

Proactively flag potential issues in script language, timing, or tone that could impact user experience or accessibility.

Champion audio best practices across the organization by mentoring peers and sharing techniques for professional voice delivery.

Own end-to-end delivery of voiceover tasks, from script approval to final upload, ensuring on-time execution for critical business milestones.

Engage in regular feedback loops with stakeholders to iterate on recordings and incorporate learnings into future sessions.

Act as the primary point of contact for all voice-related initiatives, ensuring transparency, accountability, and seamless cross-functional communication.

Requirements

Demonstrate strong fluency and pronunciation in both Hindi and English, with the ability to switch between languages seamlessly during recording sessions.

Bring prior experience in professional voice-over recording for digital products, telephony systems, or broadcast media.

Show a proven track record of meeting tight production deadlines while maintaining high standards of audio quality.

Exhibit a deep understanding of audio recording standards, including noise control, proper microphone technique, and file formatting.

Possess excellent script comprehension skills, allowing you to convey urgency, calm, or friendliness as required by the user context.

Have the discipline to work independently with minimal supervision, managing time and deliverables in a fast-paced startup environment.

Commit to strict adherence to brand voice guidelines, ensuring that every recording reinforces trust, clarity, and reliability for the Paytm ecosystem.

Hold strong attention to detail to prevent mispronunciations, skipped phrases, or timing mismatches that could disrupt user workflows.

Nice to have

Familiarity with financial services, payment apps, or regulatory compliance language to better interpret sensitive content.

Experience working with interactive voice response logic and call flow diagrams to ensure seamless user navigation.

Knowledge of regional Indian languages or dialects, such as Punjabi, to support broader audience targeting.

Ability to perform voice tests on Sound-box devices and legacy playback systems to confirm clarity in real-world conditions.

Experience in e-learning, customer support, or telemarketing environments where tone directly impacts user outcomes.

Practical notes

This role operates within standard business hours in Noida, with flexibility for occasional after-hours recording sessions during product launches or time-sensitive campaigns.

Travel is not required for this position, as all recording work is performed remotely or from the designated on-site studio.

Candidates must comply with local visa regulations if hired from outside India, and Paytm will support formalities where applicable.

This engagement is structured as an on-roll position, with standard employment terms, benefits, and performance review cycles applicable to permanent roles.